Business Process Manager

Business Excellence & Operations Consultant - Patient Health Innovation

Work Arrangement: Hybrid (1-2 days onsite per week); remote candidates will also be considered for highly qualified individuals.

Position Overview

We are seeking a Business Excellence & Operations Consultant to support the Patient Health Innovation (PHI) organization within a leading healthcare company's Commercial Excellence & Innovation team. This role is responsible for driving operational excellence, strategic execution, and cross-functional collaboration to ensure key business initiatives are delivered efficiently and effectively.

The ideal candidate is a proactive, strategic thinker with strong project management, executive communication, and business operations experience. This individual will partner with senior leadership to coordinate strategic initiatives, improve operational processes, and support executive decision-making through effective planning, communication, and execution.

Key Responsibilities

• Support senior leadership in coordinating strategic initiatives and operational priorities.
• Track team action items, deliverables, milestones, and performance metrics.
• Prepare executive-level presentations, status updates, meeting materials, and communications.
• Develop meeting agendas, meeting recaps, and follow-up communications.
• Coordinate multiple projects simultaneously while ensuring timely execution.
• Facilitate cross-functional collaboration across internal business teams and stakeholders.
• Identify operational risks, process gaps, and opportunities for continuous improvement.
• Lead business process improvement initiatives, including opportunities to leverage AI and automation.
• Drive operational discipline, accountability, and execution excellence across the organization.
• Support strategic planning initiatives and special projects.
• Manage recurring leadership meetings, team meetings, and shared operational documentation.
• Maintain project documentation and support business process standardization.

Qualifications

Required

• Bachelor's degree with approximately 5 years of relevant professional experience, or
• Master's degree or MBA with approximately 2-3 years of relevant experience.
• Experience managing projects from planning through execution.
• Strong business operations or business process improvement experience.
• Excellent written and verbal communication skills with experience supporting executive-level audiences.
• Advanced proficiency with Microsoft Office, including:
  • PowerPoint
  • Excel
  • Outlook
  • Microsoft Teams
  • SharePoint
• Ability to work independently with minimal supervision.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proven ability to build relationships and collaborate across cross-functional teams.
• Leadership mindset with experience coordinating work across multiple stakeholders.

Preferred Qualifications

• Master's degree or MBA.
• Experience within healthcare, pharmaceuticals, or the broader healthcare industry.
• Commercial healthcare or life sciences experience.
• Experience working in a large, matrixed organization.
• Experience supporting senior executives and executive leadership meetings.
• Continuous improvement or operational excellence experience.

Day-to-Day Responsibilities

• Balance approximately 50% meetings and 50% independent project work .
• Prepare executive presentations, communications, and leadership materials.
• Support strategic initiatives and business operations activities.
• Coordinate multiple workstreams across several stakeholders.
• Facilitate team meetings, leadership meetings, and organizational communications.
• Track project progress, deliverables, and operational metrics.
• Develop process documentation and improve team workflows.
• Partner with approximately five core stakeholders while occasionally supporting larger cross-functional initiatives.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.