Spa Attendant

Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: The Spa Attendant will work as a part of the spa team to consistently
provide the highest possible standard of guest service, creating a sensory journey for
guests helping them to rest, relax and regain a sense of balance and harmony in their
lives.
ESSENTIAL JOB FUNCTIONS:
* As part of the MOKARA Spa team, Spa Attendants consistently provide the highest possible standard of guest service, creating a sensory journey for guests, helping them to rest, relax and regain a sense of balance and harmony in their lives.
* Ensure the Fitness Center is maintained and set to Omni standard.
* Responsible for greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
* Maintain cleanliness and neatness of spa facility, locker room and fitness center.
* Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
* Perform daily general cleaning and minor maintenance tasks in the spa facility.
* Responsible for opening and/or closing of the hammam, sauna, steam room and whirlpool areas, and their daily sanitation.
* Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
* Relay, with confidence, both product and service benefits to guests and offer suggested retail and treatment opportunities.
* Provide tours of the spa, offer/serve beverages and snacks.
* Assist guests in the ritual area, relaxation space and jacuzzi as needed ensuring exceptional experiences and safety while with us.
* Communicate spa promotions with guests.
* Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
QUALIFICATIONS:
* Minimum 1-year experience working in a customer service-based position.
* Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
* Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client's needs.
* Attention to detail and excellent organizational skills.
* Maintain a professional business appearance, attitude, and performance.
* Must be able to work a variety of shifts including weekends, evenings, and holidays.
* Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.
ENVIRONMENT & POSITION ANALYSIS:
* Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
* Stand, walk or sit for an extended period or for an entire work shift.
* Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
TOOLS & EQUIPMENT:
* Desktop computer, selected spa program, printer, telephone, copier, fax machine and scanner.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.