Service Manager

Service ManagerLead People. Drive Service. Build Relationships.We are looking for a strong, hands-on Service Manager to lead and support our service operations team. This role is critical to the success of our organization and serves as the bridge between our customers, Route Service Representatives, District Managers, and the leadership team.The ideal candidate is someone who leads by example, thrives in a fast-paced environment, communicates well with people at all levels, and takes pride in building strong teams and long-term customer relationships. One of the main pillars of what separates CITY from our competition is our willingness to work HARD. We believe that our leaders should all be willing to work IN the business as much as we work ON the business. If this sounds like you — you may find a perfect fit for yourself here at CITY.This is more than just a management position — it's an opportunity to help shape the culture, performance, and growth of an entire service operation.What You'll DoSupervise, mentor, and support District Managers (DMs) on a daily basisTrain, coach, and motivate existing and newly hired DMsAssist with development and training of Route Service Representatives and Route ApprenticesEnsure high customer satisfaction and consistent service standardsBuild and maintain strong relationships with key customer accountsAssist in managing route efficiency, productivity, and safetyHelp oversee route coverage, new account installs, and major account measuringHold teams accountable to company standards and operating proceduresAssist in resolving escalated customer concerns professionally and effectivelyConduct and coordinate performance reviews and employee development plansMonitor service-related financial procedures including audits, check-ins, and receivablesCommunicate effectively with customers, team members, and leadership across departmentsSupport company growth, retention, and profitability initiativesRepresent the company professionally at all timesWhat We're Looking ForStrong leadership skills with the ability to motivate and develop teamsUnderstanding of route delivery operations and customer service managementAbility to analyze business metrics and improve operational performanceExcellent communication and problem-solving abilitiesOrganized, dependable, and able to manage multiple prioritiesPositive attitude and professional presenceLeadership by example mentalityQualificationsBachelor's degree preferred OR 5–10 years of related leadership/customer service experienceClean driving recordValid Iowa Class D Chauffeur's License preferredPrior route/service industry experience strongly preferred25+ years oldWork Environment & ScheduleField-based role with frequent travel to customer sites and routesEarly mornings (routes typically begin between 5:00 AM and 7:00 AM)Combination of office, warehouse, and route environmentsSome lifting, walking, and physical activity are requiredRequires consistent and reliable attendanceEqual Opportunity StatementCITY Laundering Co. is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, or any other protected status.Employment offers are contingent upon successful completion of a background check and drug screening.Why Join Us?Opportunity to lead an essential and growing departmentHighly visible role with direct impact on customer retention and operational successTeam-oriented environment with strong company supportAbility to make meaningful improvements and help shape the future of the operationCompetitive compensation based on experienceDisclaimerThis job description outlines the general responsibilities of the role, but is not all-inclusive. Team members may be asked to take on additional tasks as business needs evolve.