Operations Manager

Job Overview

Lead the Experience. Build the Team. Drive the Culture.
At Chocolate Avenue Grill, we’re more than just a restaurant—we’re a place where great food, genuine hospitality, and strong community connections come together every day. We believe in doing things the right way, treating people well, and creating an environment where both our guests and our team feel at home.
We’re looking for an Operations Manager who leads from the front—someone who thrives in a fast-moving environment, builds strong teams, and takes pride in delivering exceptional guest experiences.
If you’re passionate about hospitality and ready to make a real impact, we want to meet you.
What You’ll Be Responsible For
🍽️ Creating Memorable Guest Experiences

• Set the tone for exceptional service—every shift, every table, every guest
• Step in to resolve concerns with care, confidence, and professionalism
• Build lasting relationships with guests and become a familiar face in the community

👥 Building & Leading a Strong Team

• Hire, train, and develop a team that reflects our values
• Coach, mentor, and hold team members accountable while supporting their growth
• Conduct regular performance evaluations and provide constructive feedback
• Handle employee discipline and termination in accordance with company policy
• Create a positive, respectful, and team-first work environment
• Lead by example—you’ll be right there in the action with your team

⚙️ Running the Day-to-Day Operations

• Oversee daily restaurant operations and keep everything running smoothly
• Manage FOH scheduling to balance service needs and labor goals
• Work alongside the kitchen team to ensure consistency, quality, and cleanliness
• Build and maintain relationships with local vendors and the community
• Keep the restaurant clean, safe, and welcoming for everyone

📊 Driving Performance & Profitability

• Help manage budgets, track performance, and identify opportunities to improve
• Assist the Executive Operations Manager in managing budgets, monitoring financial performance, and analyzing sales trends
• Oversee cash handling, reporting, and inventory processes to maximize profitability

✅ Keeping Standards High

• Uphold health, safety, and alcohol compliance standards
• Maintain our brand standards and operational consistency
• Perform minor maintenance and cleaning tasks to ensure the building remains clean, safe, and well-maintained
• Support reporting and communication with ownership and leadership
• Perform other aligned duties as assigned

What Makes You a Great Fit
You Bring:

• Proven restaurant management experience
• A leadership style that’s hands-on, supportive, and accountable
• Strong communication skills—you connect easily with both team members and guests
• Excellent organizational skills and attention to detail
• Strong understanding of restaurant operations, financial management, and customer service principles
• Proficiency with Microsoft Office Suite or related software
• The ability to stay calm, think quickly, and solve problems on the fly
• Passion for food, hospitality, and community engagement

Bonus If You Have:

• Experience in both front- and back-of-house operations
• Bartending or kitchen experience
• A strong understanding of restaurant financials

Education

• High school diploma required
• Additional training in hospitality or management is a plus

What to Expect

• A fast-paced, team-oriented environment where no two days are the same
• Evenings, weekends, and holidays are part of the business
• Active role—on your feet, moving throughout the restaurant
• Occasional lifting (up to 25 lbs)

Why Chocolate Avenue Grill?

• Competitive salary + bonus opportunity
• A leadership team that values your voice and your impact
• A strong, supportive culture built on: Quality. Service. Teamwork. Care.
• Opportunity to grow with a well-known and respected local brand

Equal Opportunity & Accommodations
Chocolate Avenue Grill is an Equal Opportunity Employer and is committed to creating an inclusive environment for all team members. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
If you require an accommodation during the hiring process, please contact View email address on jobs.7shifts.com.
Ready to Join Our Team?
If you take pride in leading people, delivering great experiences, and being part of something bigger than yourself—we’d love to talk.