AirlineCustomer Account Associate

Airline Customer Account Associate San Antonio, TX What You'll Do Supports program managers and account leads in soliciting, managing, and executing customer contracts and expectations, including onboarding, requirements gathering, reports, customer visits, and updates. Coordinates supporting services for engine MRO events as needed, including logistics, rentals, field service work, component repairs, and consignment inventory. Coordinates commercial activities to ensure successful execution of MRO events. Coordinates and validates fulfillment of technical requirements for MRO events, including customer/commercial and airworthiness reports and technical documentation. Creates, maintains, and monitors internal systems and applications such as ERP, Oracle, and CRM (Salesforce.com). Utilizes dashboards (e.g., PowerBI) and metrics to monitor account health and engine shop visit (project) performance. Supports Customer Success in monitoring MRO event/transaction performance through the shop while ensuring accuracy and compliance of data sets, reports, and forms. Understands high-level business strategy and commercial concepts to help optimize business and customer value, ensuring alignment of actions. Maintains awareness of technical data, OEM/customer requirements (CFM, Rolls-Royce), aviation industry standards, and regulatory/internal quality documentation. Supports KPIs, continuous improvement initiatives, SMS (Safety Management System) compliance, issue reporting, and additional assigned projects. Basic Qualifications 2+ years of experience coordinating projects or initiatives involving multiple stakeholders across teams or functions, including managing competing priorities and deadlines. Experience communicating in a professional environment through written and verbal formats (e.g., emails, reports, presentations, or cross-functional meetings) with internal teams, leadership, or external partners. Experience planning and prioritizing work, including evaluating information, identifying issues, and applying problem-solving to support task or project completion. Experience working in a team-based environment with shared goals or deliverables. Experience working independently in a professional environment with minimal supervision. Proficiency in Microsoft Excel (e.g., data entry, formulas, sorting/filtering, and basic reporting). Experience interpreting financial, operational, or performance data. Experience using ERP and/or CRM systems for data entry, reporting, transaction processing, or workflow management. Desired Skills Open to recent graduates with strong academic performance and relevant project, internship, or co‑op experience. Hands‑on experience in aviation maintenance or a related technical environment. Bachelor's degree in Business, Engineering, Aviation, or a related field preferred. Experience in aerospace, aviation, or a comparable regulated industry considered an asset. 3+ years of experience in a commercial, customer‑facing, or business development role preferred. Benefits That Make Life Better Comprehensive Healthcare 401(k) with 100% company match; up to 5% vested Paid Time Off starting on day one Bonus opportunities Health- & Dependent Care Flexible Spending Accounts Short- & Long-Term Disability Life & AD&D Insurance Learning & Training opportunities StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture. #J-18808-Ljbffr StandardAero