Call Center Associate
DigiDoc, Inc. dba Public Sector Solutions Group
Job Description
REMOTE CALL CENTER AGENTS – UTILITY SUPPORT
\n \nPS2G is actively hiring individuals with strong customer service skills to support regulated utility programs. Candidates should be able to work comfortably in a fast-paced environment, follow structured protocols, and ensure accurate data entry.
\nWhat You Will Do
\n• Answer inbound calls related to billing inquiries, payments, outages, and account updates
\n• Accurately enter customer data into system records
\n• Follow established procedures, scripts, and compliance standards
\n• Assist customers with payment extensions and service options
\n• Support queue coverage during high-volume periods
\nWhat You Bring
\n• At least one year of customer service experience
\n• Strong verbal communication and active listening skills
\n• Ability to handle billing calculations and explain charges
\n• Comfort working with systems, desktop tools, and customer data
\n• Willingness to support extended hours during peak utility events
\nBilingual Spanish speakers are encouraged to apply.
\nWhat PS2G Provides
\n• Remote equipment package (secured access, laptop, headset)
\n• Paid training including classroom learning and live-support nesting
\n• Ongoing development and performance support
\n• Long-term assignment stability and career mobility
Vacancy posted 2 days ago
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