Center Coordinator & Administrator

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Wellness resources

ABOUT BIG BRAINBOX

Big Brainbox is a Human Readiness Platform an applied learning center specializing in integrated STEM and Academic competency development. We build confidence, capability, and readiness in students through an experiential methodology designed for real-world outcomes. Our standards are institutional, neurodiversity is our strength, our model is built for scale, and we hold STEM.org certification with a Best in STEM Top 5% designation.

ABOUT THE ROLE

The Center Coordinator is the operational backbone of a Big Brainbox center. While the Center Director owns enrollment conversion and community relationships, you own everything that keeps the center running front desk, lead follow-up, facilities, administrative support, and day-to-day operations. You are the first face families see and the person who ensures nothing falls through the cracks.

This role is built with intention: high performers who master center operations are first in line when Center Director openings arise. This is a growth track, not a support job.

WHAT YOU'LL OWN

Front Desk & Family Experience

• Own center hours alongside the Center Director
• Greet and check in students and families; create a warm, professional first impression
• Manage student sign-in/sign-out and daily attendance
• Answer inbound inquiries via phone, email, and walk-in
• Support enrollment conversations and schedule tours when Center Director is unavailable

Lead Follow-Up & Enrollment Support

• Respond to all marketing-generated leads within the same business day
• Execute follow-up sequences via phone, email, and text using CRM and provided scripts
• Book and confirm enrollment tours for the Center Director
• Maintain accurate lead status and next-step notes in CRM after every touchpoint
• Hand off qualified, tour-ready families to the Center Director for closing

Center Operations & Facilities

• Maintain daily operations checklists and opening/closing procedures
• Manage supply ordering classroom materials, office supplies, bathroom consumables, and cleaning products
• Coordinate vendor relationships for repairs, maintenance, and facility needs
• Ensure the center is clean, organized, and operationally ready every day
• Track and escalate facility issues; own resolution timelines

Administrative Support

• Maintain employee records in ADP
• Assist with employee onboarding documentation and new hire setup
• Support employee scheduling and timecard accuracy
• Maintain compliance documentation as directed by Center Director or corporate

Center Director Support

• Serve as operational backup to the Center Director
• Manage center communications when CD is in meetings or off-site
• Keep CRM and enrollment records current and accurate at all times
• Handle classroom and student behavioral escalations as first point of contact assess, de-escalate, and resolve before elevating to the Center Director
• Serve as the on-floor authority for student conduct, parent concerns, and instructional disruptions during active center hours

WHO YOU ARE

• Organized operator you close loops, track details, and nothing falls through the cracks
• People-first families trust you immediately; you make them feel heard and welcomed
• Responsive you treat speed-to-lead as a competitive advantage, not a task
• Calm under pressure you are the first line of response when something goes sideways in the center; you de-escalate before you escalate
• Problem-solver when something breaks, you don't wait to be told what to do
• Growth-oriented you're here to learn how to run a center, not just manage a desk

QUALIFICATIONS

• 2+ years in front desk, office administration, center operations, or customer-facing coordination
• Experience with ADP or similar platform for employee records or scheduling preferred
• Comfortable managing CRM tools and follow-up workflows
• Strong written and verbal communication phone, email, and in person
• Experience in education, childcare, fitness, or healthcare settings is a plus not required

COMPENSATION & GROWTH

• $16$20/hour based on experience
• Full-time hours alongside Center Director schedule
• Clear growth path: Center Coordinator Center Director for high performers (1218 month track)
• Supportive, mission-driven team environment
• Employee discounts through ADP

EQUAL OPPORTUNITY EMPLOYER

Big Brainbox is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate based on any protected status and provide reasonable accommodations as required. All qualified candidates are encouraged to apply.

Help us redefine education for the next generation.