Shift Leader

Job Description

Job Description

Shift Leader

New location coming soon–Rochester, NH at The Ridge!

Jersey Mike’s is looking for highly motivated individuals to join our Legend Subs family! You are worth it! We offer a Sub Above pay and additional tips. The better you are behind the line, the more money you make! 

Our culture at Jersey Mike’s is one of giving and making a difference in someone’s life, including yours. We believe that loving your job and the community that we serve creates a happy team member and repeat customer. Would you like to be part of our do good, feel good company?

We have a wide range of positions and shifts available in our daily schedule from openers at 7am to midday shifts to closers at 9pm. 

Who we are inviting onto our team:

• Happy and energized by a lively environment

• Friendly to your teammate next to you and the customer in front of you

• Learning is fun

• Being on time is easy

• Teamwork is dreamwork

• High fives are part of communicating

• Advancement in the fastest growing QSR brand within our multi-unit franchise, Legend Subs

As a Shift Leader you will be responsible for overseeing the clearly mapped-out operations under the guidance of your manager and ZenPut, a task-based management program on the store’s iPad. Your role will involve supervising the team, managing customer service, and maintaining a high level of hospitality.

• Supervise and lead a team of employees during your shift

• Ensure excellent customer service is provided at all times

• Assist in food preparation and ensure quality standards are met, including slicer

• Manage shift operations, including opening and closing procedures

• Handle customer inquiries, complaints, and resolve any issues that may arise

• Train based on 7 Principles of Success, company policies, procedures & standards

• Monitor inventory levels and place orders when necessary

• Maintain cleanliness and organization of the restaurant or catering facility

Job Types: Full-time, Part-time

Pay: $15-18 per hour

Expected hours: 20 – 40+ hours per week

Benefits:

• Above Average Pay

• Hourly $15-18, plus approx. $5-7 additional tips

• Time & a Half/Overtime

• Paid Training

• Paid Bonus for Certifications (full time crew members)

• IRA Match (full time crew members)

• Health, Vision, & Dental Insurance (full time crew members)

• Weekly Flexible Schedule

• Free Sub per Shift

• 50% Off

Shift:

• 4 hour shift

• 8 hour shift

• Day shift

• Morning shift

• Evening/closing shift 

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable,diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

1. Coaching the staff to deliver amazing customer service;

2. Producing high quality food;

3. Delivering the Jersey Mike’s experience;

4. Cash handling;

5. Following the Learning Management System Training Program;

6. Developing others for career growth;

7. Enforcing policies and procedures;

8. Participating in local and national marketing initiatives;

9. Building sales;

10. Maintaining the cleanliness and proper sanitation practices in the establishment;

11. Being certified in all four positions of the restaurant;

12. Effective communication;

13. Having a sense of urgency;

A Shift Leader is expected to:

1. Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;

2. Work 38-40 hours per week;

3. Have the ability to get to and from work;

4. Communicate with the GM/AGM/DM of any issues they are having;

5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Create food consistent with Jersey Mikes high quality standards

• Maintain restaurant that is noticeably cleaner than others

• Work in a fast-paced team driven atmosphere

• Ability to multitask and work with a sense of urgency

• Interface with customers and provide an exceptional experience

• Full understanding of the term’s accountability and integrity

• Key Holder

• Perform all tasks related to opening and closing of store

• Knows how to bake bread and perform all prep

• Manage and lead crew of 2 to 5 people

• Proficient in slicing

Qualifications for the job:

• Education: High school degree or equivalent

• 1 Year QSR experience preferred

• Other: Must be 18 years or older to operate the slicer

• Serve Safe Certification - Food Handler

• Must have reliable transportation