Senior Specialist, Customer Success

Senior Specialist, Customer Success The Client Success team is looking for a Senior Specialist, Customer Success to act as the daily liaison between Mastercard and our strategic clients and partners, ensuring their success and complete satisfaction with our products and services. Overview Your primary responsibility will be to develop and maintain strong relationships with our client base, helping to grow the existing business by working closely with each client and providing valuable insights and account support. Responsibilities Become knowledgeable of Mastercard solutions and service offerings, including business solutions and implementation methodologies Manage client relationships and become the trusted advisor Work with and support sales through upsell opportunities Work to ensure customer satisfaction with Mastercard products and services by anticipating client needs and understanding the overall vision of their company Collaborate cross‑functionally within Mastercard to provide outstanding client support Advocate for the needs of clients to leaders in different departments Understand clients' business challenges and industry trends and consult on how Mastercard can help them achieve their objectives Establish success plans that clarify client goals and enable them to measure their Qualifications Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers Excellent presentation skills and ability to communicate with C‑level business executives Service driven with a desire to see clients succeed Strategic mindset and ability to understand client and industry objectives Excellent problem‑solving techniques and issue management skills Great verbal and written skills Proactive and highly organized Self‑driven, motivated and results‑oriented An intermediate level of client management experience Corporate Security Responsibility Abide by Mastercard’s security policies and practices Ensure the confidentiality and integrity of the information being accessed Report any suspected information security violation or breach Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines Benefits and Compensation In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. Detailed benefits include insurance (medical, prescription drug, dental, vision, disability, life), flexible spending account and health savings account, paid leaves, paid sick and safe time, vacation time, personal days, U.S. holidays, 401(k) with company match, deferred compensation, fitness reimbursement or on‑site fitness facilities, tuition reimbursement, among others. Salary and Location Salt Lake City, Utah: $99,000 – $144,000 USD O’Fallon, Missouri: $99,000 – $144,000 USD Purchase, New York: $114,000 – $166,000 USD Equal Opportunity Employer Statement Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance for the online application process or during recruitment, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond promptly. #J-18808-Ljbffr Mastercard