Guest Services Agent

Job Description

Job Description

Location: Hilton Garden Inn & Homewood Suites San Diego Downtown/BaysideManaged by: Lodging Dynamics Hospitality GroupAbout Lodging DynamicsLodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience. We operate a diverse portfolio of hotels across multiple states, representing premier brands such as Hilton and Marriott. Guided by our mission to "Make Money and Do Good," we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors.Your Role as a Front Desk AgentAs a Front Desk Agent, you are the face of our hotel. Your role is key in creating a welcoming and seamless experience for every guest.Key Responsibilities:Efficiently book reservations and coordinate with the reservations center as neededCheck guests in and out promptly, using up-selling techniques to maximize revenuePrepare for group arrivals, VIP check-ins, and departuresMaintain confidentiality and handle guest records with integrityAnswer calls professionally and relay accurate messagesAddress minor guest concerns with empathy and resolve them promptly; escalate major issues when necessaryRespond to requests quickly and follow up to ensure guest satisfactionWhat We're Looking ForMinimum of 1 year of customer service experience (hospitality preferred)High school diploma or equivalent; or 6-12 months of related experienceStrong communication, organization, and time management skillsCommitment to delivering outstanding customer serviceFamiliarity with hospitality procedures and systemsAbility to lead by example and support team trainingYour First Few MonthsYou'll start by learning the ins and outs of our property and its amenities. Soon after, you'll support and lead front desk operations while helping our team provide exceptional guest experiences. Your role will be pivotal in setting the tone for guest satisfaction throughout their stay.Why You'll Love Working With UsPeople-first, supportive cultureHotel and travel discounts across partner brandsPaid time offWellness program participationComprehensive benefits package: medical, dental, vision, 401(k), and moreHow to ApplyReady to join our team? Submit your application online today!

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