Account Support Specialist

Job Description

Job Description

Account Support Specialist

Lift Credit is an online lender for personal installment loans. Many of our customers have no credit or poor credit, and cannot be approved for a loan with their banks. Our core purpose is to save these credit challenged consumers from payday lending. We want to bridge the gap between bank loans and payday loans to give everyone a chance for financial inclusion. Lift Credit is looking for an upbeat Account Support Specialist to help our customers through the loan application process. Account Managers use their knowledge and experience to help customers receive loans as quickly as possible. Our relationship with our customers is very important; we want employees who will care about them as much as we do. The ideal candidate is efficient, energetic, and personable.

Location: Provo, Utah

What you’ll do:

• Assist customers with making payments
• Be a happy and energetic first contact for our customers
• Field inbound and make outbound calls to help customers with loan applications
• Answer customer questions via text and email
• Organize customer documents and information
• Provide accurate information about Lift Credit products and services
• Provide outstanding customer service to Lift Credit customers

What you need to get the job done:

• Exemplary writing and verbal communication skills
• Willingness to learn
• Problem solving and analytical skills
• Ability to work well with a team
• Great listening skills
• Ability to multitask in a fast pace environment
• Ability to remain happy and optimistic in difficult situations
• Computer literate
• 1+ year of experience in a customer service or sales environment preferred
• High School Diploma required

What you’ll love about us:

• Awesome company culture . What creates a cohesive team better than working with people you actually know and like? We participate in quarterly company hangouts, monthly in-office parties, killer holiday parties, Maverick Speaker Series, and a monthly CEO book club! You’ll be a part of a transparent, collaborative, and scrappy culture.
• Opportunities to give back . At Lift Credit, we provide monthly service opportunities with our partner, Sunshine Heroes, for employees and their families to give back!
• Personal Growth.  Lift Credit is a part of Tesani Companies - a holding company that specializes in building enduring businesses. Lift Credit gets to enjoy the perks of being part of a larger company, while maintaining the small business feeling.

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