Personal Banker II- Gratiot- Chene

GENERAL FUNCTION

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long‑lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer’s lifecycle by utilizing our consultative sales and service process.

ESSENTIAL DUTIES & RESPONSIBILITIES

Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate. Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice. Maintain working knowledge of products, services, and processes offered. Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved. Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs. Provide customer support needed reinforcing the value of current and new technology. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

High School Diploma/GED and 1 year customer service experience, or a college degree or equivalent military experience. Experience in a sales environment required; experience in the financial industry a plus. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Capable of analyzing credit and financial information. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

WORKING CONDITIONS

Normal office environment. Extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training. Personal Banker II - Gratiot - Chene.

LOCATION

Detroit, Michigan 48207

COMPENSATION & BENEFITS

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being.

EEO STATEMENT

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Dormont Manufacturing Co