Field Service Engineer

Full-time

Tesla

About VEV
VEV specialises in designing and implementing scaled enterprise fleet solutions. Our expertise lies in optimizing fleets, charging infrastructure, and operations to maximize the benefits of transitioning to sustainable transportation. With a wealth of experience in delivering comprehensive turnkey charging solutions at scale, we are committed to guiding organizations through a seamless transition towards a greener future.
If you are passionate about sustainable transportation, innovation, and making a positive impact, we invite you to join us at VEV. As a member of our team, you will have the opportunity to work on ground breaking projects, collaborate with industry experts, and drive meaningful change in the world of e-mobility.
About The Role
The Field Service Engineer is a critical role in our delivery of projects, on-site repairs, commissioning and customer support. Based from home with frequent visits to our central office locations as well as customer sites, this person will be the face of VEV representing our brand to our customers. You will be responsible for ensuring the safe and efficient operation of our electric vehicle charging infrastructure and the electrification solutions that we install. This role will suit individuals who are driven by delivering 1st class service delivery to external as well as internal customers, with a positive can-do attitude.
Role And Responsibilities
Respond to service fault callouts across all equipment types as the face of VEV to the customer, providing reactive fault resolution with proactive outcomes for the customer
Commissioning engineer at site, representing VEV operations to enable chargers, solar PV and BESS systems
Complete site surveys on behalf of VEV, ensuring accuracy of reports is communicated back efficiently
Oversee and guide the installation of electrical systems, ensuring adherence to safety standards and local regs
Conduct electrical system assessments, and technical evaluations to identify and address potential challenges or risks
Define charger testing procedures, ensure new and current products are real-world tested for the environments that they will be used in
Support the proactive maintenance programme based upon fault monitoring and hardware reliability metrics, to ensure optimum charger uptime of our equipment
Provide technical support assistance to colleagues and customers, both in a reactive fault setting as well as part of product and project development
Assist with the procurement process for electrical components and equipment, ensuring quality, cost-effectiveness, and timely delivery
Recommend technical improvements and product direction on behalf of the operations team based upon real-world experience and fault performance data
Production of VEV hardware training manuals for customer handover and colleague support
Training and support of our care team for delivery of L1 to L3 support
Play a significant role in electrical and construction documentation
Experience And Qualifications Required
Safety focused, promoting the care of our customer and colleagues' welfare as a standard
City and Guilds 2330 Level 3 or equivalent
18th Edition trained or suitable equivalent
NVQ Level 3
C&G 2921 (EV Charging), C&G 2391 & 2391 (T&I), C&G 2399 (Solar PV) desired
Experience in grid connection, electrical infrastructure design, and integration of renewable systems desired
Working in the EV, BESS and Solar industry is desirable
Strong analytical and problem-solving skills to troubleshoot electrical issues effectively
Excellent project management abilities to be able to handle multiple tasks and meet deadlines
Effective communication skills to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders
Knowledge of sustainable energy practices and emerging technologies
Additional Information
VEV is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Learn more about our existing projects and vision for the future at

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Vacancy posted 8 days ago

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