Customer Service Representative JACKSONVILLE

Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

JC Home Medical is committed to providing an exceptional customer service experience. We value our employee’s and encourage growth through learning and recognition for a job well done. Employees are encouraged to share their ideas and to participate in problem solving and process improvement.

Are you an enthusiastic, collaborative extrovert with exceptional communication skills, who can make an extraordinary first impression and build strong relationships with our referral sources and patients? Are you a quick learner who is highly motivated, goal-oriented and enjoys working in a fast-paced environment, and in delighting customers by providing prompt, quality service? If you answered yes to these questions and meet the below listed requirements then please apply now!

Requirements:

Customer service experience in an office/administrative environment

Experience in Medicare and commercial insurance benefit verification

DME/HME experience required, with intake

Preference given to bilingual "English/Spanish"

High level of comfort on the phone

Ability to multi-task and maintain a high level of accuracy

Experience with computers, Excel, Word and Outlook

Friendly/outgoing personality and a passion for helping people and a positive attitude

Good attendance is a must!

Adaptable to change

Team player

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively