Customer Success Manager
Arcana Analytics
Customer Success Manager
Remote
Job Title: Customer Success Manager
Job Type: Full-Time
Shift timings: 9 PM IST to 6 AM IST
About Us:
We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams. In this role, you'll be instrumental in ensuring client success and driving company growth. You'll proactively engage with clients, helping them navigate our platform, optimize their workflows, and achieve their business objectives. By translating financial insights into actionable strategies, you'll foster strong relationships, drive product adoption, and maximize client value.
Key Responsibilities:
- Customer Support: Provide prompt and effective support to customers through email and support chat.
- Product Knowledge: Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions.
- Collaboration: Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support.
- Issue Resolution: Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism.
- Escalation Management: Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed.
- Customer Feedback: Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience.
Qualifications:
- Education: Bachelor's or Master's degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution. A minimum GPA of 8.0/10 (or equivalent) is required.
- Experience: 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing. Experience working with hedge funds, asset managers, or institutional clients is highly preferred.
- Technical & Analytical Skills: Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently.
- Industry Knowledge: Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage.
- Communication: Ability to engage with senior-level clients in a professional and solution-oriented manner.
Why Join Us?
- A dynamic, fast-paced startup environment.
- Competitive compensation & growth opportunities.
- Opportunity to collaborate with a talented engineering team.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in United States vacancy
- Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...SuggestedH1bRemote workVisa sponsorship
$98.5k - $172.7k
LOCATION: Hybrid - 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw)OVERVIEWThe Customer Success Manager, User Engagement is a senior individual contributor position responsible for establishing and managing structured...SuggestedFull timeTraineeshipWork at office$90k - $120k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...SuggestedWork at office$97.5k - $162.5k
Job DescriptionCome join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer’s unleash the full power of LSEG by discovering and implementing...SuggestedFull timePart timeInternship- Job TitleCustomer Success Manager Job DescriptionThe Sage Intacct Accountants Program (SIAP) is a strategic partnership between Sage Intacct... ...-enabled outsourced accounting and advisory practices. The Customer Success Manager (CSM) for the Sage Intacct Accountants...SuggestedWork at office3 days per week
- ...develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall...Full timeContract workWork at officeImmediate startRemote work
$105k - $115k
...by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Customer Success Manager - AI‑Powered Legal TechnologyWe’re looking for a Customer Success Manager to help customers successfully adopt and grow...Full timeLocal area$80k - $125k
Customer Success Manager - Drayage & Supply Chain | CargomaticEmployment Type: Full-Time | On-Site | ExperiencedThis is not a remote position. Relocation assistance is not offered.About CargomaticCargomatic connects shippers and carriers in real time through our digital...Full timeRelocation package- DescriptionAbout the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You’ll serve as the primary point of contact for key public sector...Full timeWork at officeLocal areaRemote work
- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...
$110k - $168k
San FranciscoCustomer Success /Full-Time /On-siteAs a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business...Full time$125k - $250k
...When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through...Work experience placementLocal areaFlexible hours- ...the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised... ...within your book.Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys...Work at officeImmediate start
- ...the leader in digital employee experience management software. The company provides IT... ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...platform. The focus of the Customer Success Managers is to own and drive the...Work at officeImmediate startRemote workWorldwideFlexible hours
$132.89k - $166.11k
...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home- ...solvingExceptional in execution and impactThe RoleProofpoint is seeking a highly motivated, strategic, and technically savvy OEM Customer Success Manager (CSM) to drive success across our OEM customer base.This is a post-sales, customer-centric role focused on ensuring...Full time
$89k - $118k
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive...Contract workWork at office- As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding...Work experience placement
$90k - $120k
New York, New YorkCustomer Success - Customer Success Managers /Full-Time /On-siteShape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business...Full time$150k - $165k
...York / San Francisco or New YorkBusiness - Customer Experience /Full Time /HybridJoin... ...powered business planning and performance management platform built for agility and scale. We... ...we’d love to hear from you.As a Customer Success Manager (CSM), you’ll ensure our customers...Full time- ...to solve big problems, stay close to our customers, and grow together. You will be part of a... ...values trust, accountability, and shared success where your work truly matters.Job SummaryAs an Enterprise Customer Success Manager at Idira, you will use your skillset to build...Contract workWork experience placementRemote workVisa sponsorshipWork visa
$120.77k - $129.1k
...findings into written text. Analyzing data on customer demographics, preferences, needs, or... ...NielsenIQ/GfK's data is available. Helping manage and coordinating Nielsen IQ/GfK's... ...GfK's data/platforms. Helping build client success plans and client use cases to better prepare...Local areaRemote workFlexible hours- Oregon / Washington / CaliforniaSales - Global - Customer Success /Full-time - Permanent /RemoteAbout MegaportWe’re not your typical tech company... ...we encourage you to apply.The RoleReporting to the Regional Manager of Customer Success - West, the Customer Success Manager (CSM...Permanent employmentFull timeFlexible hours
$100 per hour
Role Description:The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a deep understanding of our customers' expectations and...Contract workFor contractorsLocal areaImmediate start$110k - $125k
About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media...Work at officeRemote work$262.7k - $355.4k
Job Overview:The Customer Success Manager (CSM) plays a meaningful role in driving the technological, functional, and strategic success of Arm’s largest hyperscaler partners. Acting as a trusted advisor and program leader, the CSM partners closely with customer engineering...Work at officeLocal area$116.2k - $193.8k
SummaryWe are looking for a highly motivated and hard-working professional to join our Customer Success Team specializing in Real Time Solutions.As a Customer Success Manager, you'll be at the center of our customer relationships—partnering with business and technical stakeholders...Full timePart timeInternship$175k - $200k
...the leading provider of agentic tools and customer-facing integrations for frontier LLMs,... ...challenges swiftly and effectivelyYou will manage our customers' post-sales journey from onboarding... ...of experience working in a Customer Success or Account Management function with...Contract work$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial...Work at officeFlexible hours$100.59k - $154k
...performance. Ensure that the assigned set of customers maximizes their ROI (Return on... ...Co-create and execute tailored Customer Success Plans with assigned customers, aligning... ...troubleshooting Revit issues, and educating management on new technology to ensure full adoption...Full timeFor contractorsRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- partner success manager United States
- technical customer success manager United States
- entry level customer success manager United States
- sr. customer success manager United States
- senior customer success manager United States
- success manager United States
- client success manager United States
- student success manager United States
- lead customer success manager United States
- customer success executive United States