Manager -Commercial Services

Job Description

Job Description

The Commercial Services Manager leads, coaches, and drives performance across a team of Commercial Sales Representatives supporting both franchise and corporate markets. Responsible for designing representative books of business, driving revenue growth, managing program operations, and serving as the primary liaison between franchise owners, corporate leadership, and internal cross-functional partners.

Essential Duties and Responsibilities

Leadership & Team Development

• Provide direction, coaching, and training to Commercial Sales Representatives to consistently achieve revenue, productivity, and pipeline goals.   

• Manage onboarding, performance evaluations, goal setting, and ongoing skill development for team members.  

• Monitor key performance indicators (KPIs), enforce SOPs, and foster a high-performance, accountable sales culture.

Market Strategy & Book of Business Management

• Design, establish, and continuously evaluate representative books of business in collaboration with franchise owners, coaches, and corporate partners.   

• Analyze market data, account capacity, and sales history using analytics platforms (Looker, Salesforce) to optimize account assignments and market plans.   

• Translate performance data into actionable growth strategies for representatives, franchisees, and executive leadership.

Franchise & Stakeholder Partnership

• Serve as the primary Commercial Sales leadership liaison to franchise owners and corporate business partners.   

• Lead market launch calls, establish clear program expectations, and facilitate strong working relationships between representatives and store operators.   

• Proactively address and resolve operational or relationship challenges to ensure continued alignment and franchise satisfaction.

Program Operations & Technology Adoption

• Oversee day-to-day program operations, including accurate billing, budget management, and sales reporting.   

• Ensure team compliance with CRM standards by maintaining accurate data quality, pipelines, and activity tracking in Salesforce.   

• Promote and coach the adoption of emerging sales technologies and approved AI tools to improve selling efficiency and reduce administrative burden. 

Cross-Functional Execution

• Partner with Marketing, Operations, Product, and Category Management to execute strategic business initiatives and large-scale customer bids.   

• Develop tracking tools, presentations, and resources to support cross-functional sales growth and market launches.

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Education and Experience

• Bachelor’s degree in Business, Sales, Marketing, Management, or a related field highly desirable.

• 7+ years of commercial sales, B2B sales, sales management, or related experience preferred.

• Demonstrated experience leading, coaching, and developing sales professionals.

• Proven ability to manage sales performance against defined revenue, pipeline, and productivity expectations.

• Strong understanding of sales pipeline management, prospecting, account management, opportunity development, and sales coaching.

• Demonstrated ability to analyze sales and performance data and translate findings into actionable strategies.

• Advanced proficiency in CRM platforms (Salesforce) and business intelligence tools (Looker) preferred.

• Strong proficiency with spreadsheets, presentation software, and collaborative productivity tools.

• Demonstrated ability and willingness to learn and adopt emerging technologies, including AI-enabled business and sales tools.

• Strong problem-solving and organizational skills with the ability to manage multiple markets, employees, projects, and priorities simultaneously.

• Demonstrated ability to work autonomously while collaborating effectively across teams and functions.

• Excellent written and verbal communication skills with the ability to communicate effectively with sales representatives, franchise owners, business partners, and senior leadership.

• Proven ability to facilitate meetings, deliver presentations, provide coaching, influence stakeholders, and navigate challenging conversations professionally.

• Ability to exercise discretion and manage confidential employee and business information appropriately.

• Overnight travel may be required (up to 10%).

Physical Requirements / Work Environment 

The physical demands required to perform the essential responsibilities of this position are as follows.  Reasonable accommodations, if necessary and/or as required by law, will be made available.

• The position requires the employee to regularly sit, use hands to handle or touch, talk, hear, and occasionally lift up to twenty-five pounds

• Special vision requirements include close vision

• This position requires regular use of a computer, copier, fax machine, and other standard office equipment

• The level of noise in the office-working environment is quiet

EEOC Statement 

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.