Assistant General Manager

Assistant General Manager

The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG's culture and service philosophy every shift.

Key Responsibilities

Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).

Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.

Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.

Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.

Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.

Support local marketing activations, community outreach, and guest recovery that builds loyalty.

Monitor guest feedback platforms, address trends with action plans.

Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.

Optimize labor through smart scheduling, productivity targets, and in-shift deployment.

Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.

Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.

Deliver ongoing training and coaching (service, systems, compliance, product knowledge).

Conduct performance check-ins, document feedback, and support progressive discipline when needed.

Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.

Be highly visible on the floor; model anticipatory hospitality and effective table touches.

Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.

Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.

Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.

Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Requirements

3–5+ years of progressive FOH leadership in upscale or fine dining; prior AGM or Multi-Shift Manager experience preferred.

Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.

Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules, Harri), and Google Workspace.

Proven ability to coach, give feedback, and develop supervisors and hourly talent.

Excellent communication, professionalism, and conflict-resolution skills.

DOH/Health & Safety, alcohol service, and labor compliance familiarity.

Wine/spirits and culinary knowledge to support menu guidance and sales.

Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

This position will spend 100% of the time standing or walking.

Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

Must be able to lift up to 15 lbs. on a regular and continuing basis.

May be required to lift trays of food or food items weighing up to 30 lbs. Occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests and employees.

Requires manual dexterity to use and operate all necessary equipment.

Required to work nights, holidays and weekends.

In Return, We Offer You

Competitive compensation and performance-based bonus opportunities

Comprehensive health & wellness benefits

Retirement savings plans

Employee dining discounts

Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.