Branch Manager

Job Description

We are seeking a results-driven and customer-focused Branch Manager to lead the overall sales, operations, financial performance, and personnel activities of the branch. This position is responsible for achieving sales growth, profitability, and return on investment in accordance with the company’s business plan while maintaining a high level of customer service and operational excellence. The Branch Manager oversees branch inventory, lease tenants, facilities, equipment, and personnel, while developing and maintaining strong customer and vendor relationships. This role provides leadership and direction to branch employees, establishes performance expectations, supports employee development and succession planning, and ensures accountability for achieving branch goals. The Branch Manager is also responsible for monitoring financial performance, controlling expenses, managing inventory levels, identifying opportunities for growth and increased profitability, and ensuring compliance with company policies, safety requirements, and established procedures. The position requires strong leadership, business acumen, communication, and organizational skills, with the ability to manage multiple priorities and drive the overall success of the branch.

Key Responsibilities:

• Supervises inside sales, mechanic and inside sales coordinator personnel.
• Generates direct sales with customers.
• Manages branch expenses, including product purchases and sales discounts.
• Builds and maintains customer and vendor relations.
• Maintains branch safety, cleanliness and security.
• Provides input to corporate executives for business planning.
• Manages branch assets, inventory and systems.
• Maintain a professional demeanor while communicating clearly with customers, vendors, and internal teams.
• Perform preventative maintenance on shop tools, service vehicles, and equipment.
• Prepare and provide accurate quotations for field service and in-shop repair work.
• Track and verify service technician hours and time worked for payroll processing and proper work order allocation.
• Provide technical parts support to the Inside Sales team and assist with basic service-related inquiries.
• Prepare quotations for marine transmissions, power take-off (PTO) units, pump drives, and related marine power transmission equipment.
• Coordinate service activities with customers, technicians, sales personnel, and other branch departments to ensure timely and efficient completion of service work.
• Maintain accurate service records, work orders, quotations, and related documentation.
• Support branch sales and profitability by identifying service opportunities, ensuring accurate pricing, and promoting additional parts and service needs when appropriate.

Core Competencies & Skills:

• Communication skills, both verbal and written.
• Planning and organization skills for both self and others.
• Leadership skills, both one-to-one and team situations, using appropriate interpersonal styles and methods to guide and develop individuals and groups toward goal and task achievement.
• Product and warranty knowledge.
• Decisiveness — readiness to make decisions, take action or commit oneself.
• Sales ability / persuasiveness — uses appropriate interpersonal styles and negotiations to gain agreement, acceptance or commitment from various parties inside and outside the organization.
• Financial management skills — ability to understand and analyze financial data.
• Safety and environmental management knowledge and awareness of impacts on employee, community and customer health.

Physical Requirements:

• Work performed in shops, marine yards, dockside, and field environments with exposure to mechanical hazards.
• Frequent regional travel (up to 50%).
• Standard day shifts with flexibility for overtime, weekends, and occasional night work.
• Regular interaction with customers, vendors, and internal personnel in person and by phone.
• Ability to work indoors and outdoors in varying weather conditions, including marine environments.

Educational Requirements:

• Bachelor’s Degree, preferably in Business.

Specific Experience – Amount and Type:

• 2 to 3 years minimum experience in a customer support or inside sales position.
• 2 to 3 years minimum experience as a supervisor / manager of 2 or more persons.