DELI/DEPT LEADER

Job Title

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
2. Empowering associates to create a simple, fresh and inspired shopping experience for every customer
3. Prioritizing and planning work activities by using time efficiently
4. Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
5. Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
6. Ensure new associates are properly oriented to the department and understand the benefits of working
7. Being committed to the company's customer and associate promise
8. Supporting the Customer 1st team
9. Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
10. Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
11. Executing on all action plans and daily priorities including performance goals and best practices
12. Adherence to all food safety regulations and guidelines
13. Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
14. Staying current with present, future, seasonal, and special ads
15. Promoting corporate brands to customers and ensuring associates are educated
16. Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
17. Providing appropriate, actionable feedback to help teams and individuals grow
18. Help associate identify how their work aligns with key store initiatives
19. Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
20. Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary
21. Creating/executing sales promotions in partnership with store management
22. Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
23. Assisting store management in preparing the store/department budget and conducting profit and loss reviews
24. Taking appropriate action on all financial reports
25. Developing/implementing a department business plan to achieve desired results
26. Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates
27. Ability to work cooperatively in high paced and sometimes stressful environment
28. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
29. Ability to act with honesty and integrity regarding customer and business information
30. Ability to follow directions and seek assistance when necessary to resolve customer and business issues
31. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
32. Must be able to perform the essential functions of this position with or without reasonable accommodations

Qualifications

• Effective communication/customer service skills
• Knowledge of basic math
• Ability to handle stressful situations
• Ability to lead other associates
• Flexibility in work schedule
• Successful completion of basic and supervisory skills

Job Info

• Job Identification 205791
• Job Category Store Operations
• Locations 2727 W Bell Rd, Phoenix, AZ, 85053, US (On-site)
• Job Schedule Full time
• Line of Business Grocery Retail
• Banner Name Fry's Food Stores
• Hourly or Salaried Hourly