Warehouse Supervisor

Position Overview

The Senior Operations Supervisor is responsible for leading daily warehouse and operational activities, ensuring all processes are executed efficiently, safely, and in alignment with company standards and customer expectations. This role provides oversight of both operational and administrative functions, drives key performance metrics, and ensures compliance with applicable company policies as well as federal, state, and local regulations. The position plays a critical role in asset protection, workforce development, cost control, safety performance, and operational excellence while supporting the General Manager in achieving facility objectives and long-term strategic initiatives.

Core Responsibilitie

sSafety & Risk Managemen

• tPromote and maintain a culture focused on workplace safety and regulatory compliance
• .Ensure adherence to all safety policies, procedures, and operational standards
• .Identify and address potential workplace hazards to reduce risk and prevent incidents

.Operations & Service Executio

• nCoordinate warehouse and transportation activities to support accurate, complete, and timely inbound and outbound shipments
• .Monitor daily workflow to maximize productivity, efficiency, and customer satisfaction
• .Support continuous improvement efforts across warehouse operations

.Team Development & Leadershi

• pProvide coaching, training, and performance management to operational team members
• .Partner with the General Manager to develop workforce planning, succession strategies, and employee development initiatives
• .Foster employee engagement and accountability through effective leadership

.Regulatory Complianc

• eEnsure compliance with OSHA, DOT, ADA, and all other applicable regulatory requirements
• .Maintain adherence to company policies related to safety, quality, and operational procedures
• .Support audits, inspections, and corrective action initiatives as required

.Communication & Staff Engagemen

• tFacilitate team meetings to review performance, discuss operational challenges, and communicate organizational updates
• .Encourage collaboration, teamwork, and a positive workplace culture
• .Lead by example through professionalism, integrity, and accountability

.Customer Service & Administrative Suppor

• tPerform customer service and order management functions as necessary
• .Assist with inventory inquiries, issue resolution, order processing, and customer communications
• .Support the customer service team with escalated matters and operational troubleshooting

.Performance Monitoring & Reportin

• gTrack operational metrics and key performance indicators (KPIs)
• .Prepare and distribute reports related to productivity, quality, service levels, and operational performance
• .Use data to identify trends and recommend process improvements

.Inventory Contro

• lOversee inventory accuracy and reconciliation efforts
• .Ensure warehouse inventory records align with physical inventory counts
• .Investigate discrepancies and implement corrective actions when needed

.Qualifications & Skill

• sHigh school diploma or equivalent required
• .Strong reading, writing, and basic mathematical abilities
• .Ability to operate warehouse equipment and machinery as needed
• .Effective analytical, problem-solving, and decision-making skills
• .Strong verbal and written communication abilities
• .Minimum of 3 years of warehouse, logistics, or distribution center experience preferred
• .Previous leadership or supervisory experience managing teams in a fast-paced environment preferred

.Key Competencie

sWarehouse & Logistics Operation

sKnowledge of warehouse management practices, inventory control, distribution processes, quality standards, and warehouse management systems (WMS)

.Team Building & Collaboratio

nAbility to create trust, develop relationships, and encourage teamwork across all levels of the organization

.Decision Makin

gCapability to assess situations, analyze available information, and make sound business decisions

.Coaching & Employee Developmen

tExperience guiding employees through training, performance improvement, and professional development opportunities

.Physical Requirement

• sRegular standing, walking, reaching, and use of hands throughout the workday
• .Ability to lift and move items up to approximately 20 pounds on occasion
• .May be required to operate forklifts or other warehouse equipment based on operational needs
• .Frequent verbal communication and hearing abilities are necessary for effective job performance

.Work Environmen

tThe work environment characteristics described below are representative of those encountered while performing the essential functions of this position

• :Fast-paced warehouse and distribution setting
• .Frequent interaction with employees, drivers, and operational personnel
• .Exposure to moving equipment, machinery, and warehouse inventory
• .Moderate to elevated noise levels
• .Responsibilities may include both indoor and outdoor activities
• .Exposure to varying temperatures depending on seasonal weather conditions and facility operations