SAP/EDI Application Support Specialist

Job description


About the Role


We are looking for an experienced Application Support Specialist to ensure the stability, accuracy, and continuous improvement of key enterprise systems supporting retail, warehouse, and supply chain operations.


You will act as the primary functional and technical support point for SAP and its integrated platforms (XStore, CLICK, VMS, EDI, Vertex), ensuring seamless order flow, inventory accuracy, and system reliability across stores, warehouses, and back-office functions. This role requires a highly autonomous professional capable of managing daily support activities independently, conducting root-cause analysis, and driving long-term corrective actions.

Location Requirement


Candidates must be located in the New York / New Jersey area. This is a hybrid role with on-site presence required at our distribution facility in Secaucus, NJ.

Key Responsibilities


Business & Functional Support

• Collect, document, and manage user requirements for system enhancements and improvements.
• Serve as escalation point for complex technical and functional issues requiring deep system knowledge.
• Conduct root-cause analysis of recurring issues and implement long-term corrective actions.
• Provide guidance and how-to support to business users on SAP processes, transactions, and reporting.
• Create and maintain user documentation and process guides.

SAP Support & Operations

• Identify and resolve stock discrepancies across SAP, XStore, and CLICK on a daily basis.
• Provide first-line support for SAP errors to business and internal IT users.
• Monitor SAP and integrated system interfaces (XStore, CLICK, RIO, UPS, BI).
• Monitor IDoc processing (XStore, CLICK, EDI) and correct errors as required.
• Troubleshoot issues related to order processing, stock movements, and warehouse/store receiving.
• Resolve failed stock transactions originating from CLICK or PDA uploads into SAP.
• Support pricing and retail operations: manual OBD generation, markdowns, promotional pricing, blocked orders, and E-Com issues.
• Support Finance in resolving unclosed or unpaid invoice issues.

User & Access Management

• Create, unlock, and maintain user accounts across SAP, XStore, and FAST.
• Manage user roles, transaction access, and authorization requests based on approvals.

System Administration & Infrastructure

• Set up and maintain label printers across UPS portal, SAP, and Nicelabel servers.
• Maintain master data tables (MARA, SOH recipients) and warehouse configuration mappings.
• Troubleshoot RF devices, workstations, printers, and warehouse hardware systems.

Warehouse Management (VMS / CLICK)

• Monitor warehouse workflows: pick ticketing, picking batches, packing tickets.
• Support inbound and outbound logistics including BOL, DN, ASN, and RA documents.
• Investigate and resolve EAN/UPC mismatches or missing product data.
• Support annual inventory processes across US and Canada, including SAP postings.

EDI & Integration Support

• Monitor and troubleshoot EDI transactions (850, 856, 810, 846, 832).
• Investigate and resolve mapping, translation, and communication issues between systems.
• Design, implement, and maintain EDI maps and integration workflows.
• Support vendor compliance reporting and chargeback prevention initiatives.

Vertex & Tax Systems

• Reconcile sales tax discrepancies between XStore and Vertex monthly.
• Upload updated tax files and maintain tax configuration accuracy.
• Investigate and correct tax calculation errors when reported.

Required Profile

• Strong SAP functional knowledge in retail, logistics, and/or order management.
• Hands-on experience with integrated retail systems (XStore, WMS, EDI platforms).
• Solid analytical and troubleshooting skills, including root-cause analysis.
• Understanding of supply chain and warehouse operations.
• Able to manage multiple priorities autonomously in a support environment.
• Strong communication skills with both technical teams and business users.
• Proven documentation and process structuring capabilities.
• Must be located in the New York / New Jersey area.

Engagement Details

• Hours: 8:00-17:00 or 9:00-18:00
• Location: Hybrid - Secaucus, NJ

Why choose us

• An international community bringing together more than 110 different nationalities
• An environment where trust is central: 70% of our leaders started their careers at the entry level
• A strong training system with our internal Academy and more than 250 modules available
• A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.


At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:


Brief Call : Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!


Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!


Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.


As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!