Housekeeping Supervisor-2nd shift

Come Join the Waterford Hotel Group Team At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight‑knit and supportive work environment, and numerous opportunities for professional development and advancement. Housekeeping Supervisor The 2nd Shift Housekeeping Supervisor is responsible for overseeing the evening housekeeping operation to ensure the hotel maintains Marriott brand standards for cleanliness, appearance, and guest satisfaction. This position supervises housekeeping associates during the second shift, ensuring guestrooms, public areas, meeting spaces, and back‑of‑house areas remain clean, safe, and guest‑ready. The ideal candidate leads by example, provides exceptional associate support, responds promptly to guest requests, and works collaboratively with Front Office, Engineering, Security, and Food & Beverage to deliver an outstanding guest experience. Responsibilities Supervise and support Housekeeping associates during the second shift. Conduct pre‑shift meetings, communicate daily tasks, follow‑ups and special projects. Assign daily work and monitor productivity. Complete shift reports and communicate pass‑on information to the Housekeeping Leadership team. Document room discrepancies and maintenance issues. Provide coaching, training, and performance feedback to associates. Ensure compliance with Marriott standards, company policies, and safety procedures. Assist with training of new associates. Promote teamwork, professionalism, and a positive work environment. Inspect guestrooms, suites, public spaces, restrooms, corridors, and service areas to ensure cleanliness and brand standards. Support Staff needs both operational and motivational. Follow up on room deficiencies and ensure corrective action is completed promptly. Coordinate room status updates with the Front Desk to maximize room availability. Ensure guest requests are completed efficiently and professionally. Monitor housekeeping supplies and equipment and report shortages or maintenance concerns. Ensure proper chemical usage and safe handling procedures are followed. Follow up with guests to ensure complete satisfaction whenever appropriate. Partner with Front Office leadership to prioritize guest needs. Assist with Lost and found tracking and follow‑up to guests. Job Requirements Minimum 2 years of housekeeping experience in a hotel environment. Minimum 1 year of supervisory or leadership experience preferred. Have a keen eye for detail, time management and great customer service skills. Pleasant and friendly demeanor. Strong communication and interpersonal skills. Excellent organizational and time management abilities. Ability to multitask in a fast‑paced environment. Able to work as a team and independently. Must be available to work evenings, weekends, holidays, and during periods of high occupancy. Ability to work with little or no supervision while meeting high‑performance standards. Physical mobility and stamina. Lift and carry up to 50 pounds. Ability to stand and walk for extended periods. Must be able to pass a background check. Ability to follow instructions. Health and Wellness Health Insurance is available on the first of the month after hire. Full‑time associates can enroll in medical, dental and vision coverage; part‑time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Numerous supplemental insurances are available. Full‑time associates receive paid time off within the first 90 days of employment and paid holidays for eligible associates. Five‑year or longer associates receive paid days off for their birthday and employment anniversary. Exciting Extras On Demand Pay Pay is available 24/7. Pet Insurance Discounted pet insurance is available for the whole family. 401(k) Plan Includes a 401(k) retirement plan. Hotel Discounts Hotel discounts are available. Shoes for Crews All associates are eligible for a shoe subsidy through Shoes for Crews.

EOE/M/F/D/V