IT Field Technician
Emerald Resource Group
What you will do
• Troubleshoot and resolve Windows desktop, application, and basic infrastructure issues
• Perform hardware installations including computers and basic infrastructure components
• Provide clear updates to customers on issues, progress, and next steps
• Document work performed in the ticketing system accurately and thoroughly
• Partner with engineers, service desk, and leadership when escalation is needed
• Participate in a weekly on call rotation
• Travel locally to customer sites throughout Cleveland and surrounding areas What success looks like
• Customers feel heard, respected, and supported
• You approach unfamiliar problems methodically and logically
• Fixes stick because issues are understood and resolved the right way
• You take initiative to troubleshoot before escalating, and escalate appropriately when needed
• You represent our client with professionalism, calm confidence, and approachability
• You collaborate well and contribute positively to the team Required experience and technical foundation
• 2 plus years of Windows desktop troubleshooting experience
• Basic Windows Server concepts including Active Directory
• Basic networking knowledge including firewalls, switches, and access points
• Microsoft 365 support including Outlook, Teams, OneDrive, and SharePoint basics
• Basic VoIP troubleshooting Nice to have
• CompTIA A plus, Network plus, or Security plus
• Experience troubleshooting macOS
• Basic understanding of Azure environments Professional strengths that matter
• Logical, structured problem solving
• Strong listening skills and empathy for end users
• Clear written and verbal communication
• Desire to learn, improve, and grow over time Work environment
• Primarily onsite at customer locations with office based remote support when not onsite
• Regular local travel within Cleveland and nearby areas
• Occasional after hours work, but not the norm Contact Information: Luke Slabe
View email address on click.appcast.io View phone number on click.appcast.io
• Troubleshoot and resolve Windows desktop, application, and basic infrastructure issues
• Perform hardware installations including computers and basic infrastructure components
• Provide clear updates to customers on issues, progress, and next steps
• Document work performed in the ticketing system accurately and thoroughly
• Partner with engineers, service desk, and leadership when escalation is needed
• Participate in a weekly on call rotation
• Travel locally to customer sites throughout Cleveland and surrounding areas What success looks like
• Customers feel heard, respected, and supported
• You approach unfamiliar problems methodically and logically
• Fixes stick because issues are understood and resolved the right way
• You take initiative to troubleshoot before escalating, and escalate appropriately when needed
• You represent our client with professionalism, calm confidence, and approachability
• You collaborate well and contribute positively to the team Required experience and technical foundation
• 2 plus years of Windows desktop troubleshooting experience
• Basic Windows Server concepts including Active Directory
• Basic networking knowledge including firewalls, switches, and access points
• Microsoft 365 support including Outlook, Teams, OneDrive, and SharePoint basics
• Basic VoIP troubleshooting Nice to have
• CompTIA A plus, Network plus, or Security plus
• Experience troubleshooting macOS
• Basic understanding of Azure environments Professional strengths that matter
• Logical, structured problem solving
• Strong listening skills and empathy for end users
• Clear written and verbal communication
• Desire to learn, improve, and grow over time Work environment
• Primarily onsite at customer locations with office based remote support when not onsite
• Regular local travel within Cleveland and nearby areas
• Occasional after hours work, but not the norm Contact Information: Luke Slabe
View email address on click.appcast.io View phone number on click.appcast.io
Vacancy posted 1 day ago
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