Player/Coach

Player/Coach Position

IQVIA, the world's largest commercial sales and medical solutions organization, is looking for a Player/Coach to join our team. In this role, you will be responsible for promoting a product to specialty healthcare providers in an assigned territory. The Player/Coach is primarily responsible for achieving sales forecast and gaining adoption and utilization of the product.

Position Summary:

The Player/Coach will manage an assigned territory and detail healthcare professionals through outbound and inbound calls. You will contact the office staff of assigned accounts and identify key decision makers within the practice to include Physicians, Medical Assistants, Nurses, Physicians Assistants, Nurse Practitioners, and other medical professionals with the goal of developing relationships with those individuals. Ultimately, your goals are to positively influence the ordering of our clients' product while providing the best possible customer service, delivering accurate product information, and ensuring access to patient materials and programs. Additionally, you may provide lead generation, appointment setting, recruitment for virtual lunch and learns, as well as assist in recruiting for national meetings and general sales support for select brand representatives.

Required/Preferred Qualifications:

• Four-year College Degree preferred
• Minimum 2 to 5 years Inside Sales Management Experience required
• Minimum 3 years Customer service experience, B2B territory management/account management experience preferred
• Experience developing and maintaining customer relationships
• Experience maintaining accurate records of all customer activities
• Proven ability to consistently meet/exceed defined territory goals
• Experience with Salesforce, Veeva preferred
• Advanced listening, problem-solving and decision-making skills
• Excellent verbal and written communication skills
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience
• Ability to effectively manage multiple tasks across multiple systems
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs
• Private, quiet, dedicated workspace required
• Management of Customer Engagement Specialist Representatives including quality, compliance, attendance adherence.
• Development of Customer Engagement Specialist Representatives and guidance in territory management and communications.
• Handle performance reviews, personnel issues, discipline and termination of Customer Engagement Specialists
• Player/Coach shall monitor calls: to develop and motivate Customer Engagement Specialists for attainment of call objectives; to assess and monitor activity and work schedules; to monitor and manage reporting by Customer Engagement Specialists, including call reporting, and activity reporting (when applicable)
• Communicate with Client on regular and timely basis
• Assist with the planning and delivery of training meetings