Flex Department Quality Control Associate

Job Title: Lettershop Quality Control Associate

Reports to: Director of Operations

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Department: Flex – Digital Imaging, Lettershop

Supervises: N/A

Shift: 9am-5:30pm, Monday - Friday

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Salary Range: $19.00 - $24.00

FLSA Status: Non-Exempt Hourly

Job Description Updated: January 2026

Position Summary:

The Quality Control Associate is responsible for performing, monitoring, & recording quality inspections throughout the Digital Imaging & Lettershop departments. This position requires a thorough observation of all processes and a keen attention to detail. This is a non-supervisory position. General job functions are to review and understand the Quality Control Manual, Standard Operating Procedures as they pertain to Quality Control, specific QC instructions outlined in Work Orders, and any customer-specific quality inspection directions. The QC Associate will work as part of a team to efficiently and effectively perform quality control verification on Digital Imaging, Lettershop Machine Inserting, and Lettershop Hand Inserting production jobs. The QC Associate will be required to communicate effectively with department Managers, Team Leaders, and operators to facilitate a safe work environment, high-quality product, and the most efficient production possible. The Quality Control Associate may also be required to communicate with Client Services Representatives and clients regarding quality audits or issues. To consistently demonstrate that the company's core values are carried out through daily operations and customer interactions.

Essential Functions:

• Commitment to continuous professional development aimed at expanding personal growth, which can be applied to enhance job performance.
• Understand the QC specifications associated with each production job.
• Understand all USPS documentation associated with each job.
• Understand all QC training documentation
• Work with Production department managers, Team Leaders, operators & other QCA’s to promote the Quality Control System and resolve any discrepancies in quality of product.
• Responsible for identifying noncompliance or possible process improvements and recording these instances such that corrective action can be taken, both to rectify the immediate situation and to prevent recurrence.
• Verify all QC logs are present before order is run.
• Perform initial sign-off on orders.
• Perform random QC inspections on orders.
• Responsible for proper documentation of Reprint Logs.
• Communicate any non-conformance with the Department Manager &/or Team Leader.
• Organize and prepare pulls for client inspection.
• Perform final QC on order and tag before the job leaves.
• Organize all QC logs, postage audit sheets, and insert reports back to the CSR and file.
• Communicate the QC verification status of jobs to the following shift.
• Perform any other duties assigned by management.
• A High School Degree, GED or an equivalent combination of education and experience in lieu of degree.
• Exceptional attention to detail & accuracy
• Strong troubleshooting and problem-solving skills
• Effective verbal and written communication skills
• Commitment to maintaining accuracy and efficiency throughout the production process
• Basic computer skills
• Basic math skills

Education and Experience:

• A High School Degree, GED or an equivalent combination of education and experience in lieu of degree.

Knowledge, Skills, and Abilities:

• Exceptional attention to detail & accuracy
• Strong troubleshooting and problem-solving skills
• Effective verbal and written communication skills
• Commitment to maintaining accuracy and efficiency throughout the production process
• Basic computer skills
• Basic math skills

Physical Requirements / Working Conditions:

1. What are the physical mobility requirements of this job?
   • Climbing:
     • Never (0% of time)
   • Balancing
     • Occasional (up to 25% of time)
   • Stooping/Bending
     • Frequent (up to 75% of time)
   • Kneeling, Crouching, Crawling
     • Never (0% of time)
   • Reaching
     • Frequent (up to 75% of time)
   • Handling, Fingering, Feeling
     • Continuously (up to 100% of time)
   • Talking
     • Frequent (up to 75% of time)
   • Hearing
     • Frequent (up to 75% of time)
   • Standing
     • Routinely (up to 50% of time)
   • Lifting – Number of pounds lifted…
     • Waist high 10 lbs
     • Shoulder high 10 lbs
     • Above head 10 lbs
   • Carry– Percent of time pounds are…
2. What are the physical effort requirements of this job? What are the elements of this job’s work environment?
   • Indoors
     • Continuously (up to 100% of time)
   • Outdoors
     • Never (0% of time)
   • In an automotive vehicle
     • Never (0% of time)
3. The condition of the air is...
   • Clean (controlled)
     • Never (0% of time)
   • Normal/average
     • Continuously (up to 100% of time)
   • Dusty/dirty
     • Occasional (up to 25% of time)
   • Wet/humid
     • Never (0% of time)
   • Affected by fumes, smoke, etc.
     • Never (0% of time)

4. The Noise Level is...

• Normal
  • Routinely (up to 50% of time)
• Loud, requiring ear protection
  • Routinely (up to 50% of time)

The roles described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time.

The employee is required to regularly reach with arms and hands. Hands and fingers frequently perform repetitive motions, including typing/keying tasks.

Occasionally, the employee will lift and/or move up to 10 pounds.

This job requires close vision, peripheral vision, depth perception, and the ability to adjust focus.

The above job description is not a contractual or binding document, nor does it alter the employment-at-will status. It is provided as a guide to the types of essential duties required to be performed. Duties may vary from time to time, and this description is subject to review. Modifications will be made as needed to support changes in business requirements.

I have reviewed and understand the job description and believe it to be accurate and complete. I understand that Compu-Mail, LLC. retains the right to change the Job Description as they deem necessary. I will follow and adhere to my Job Description to the best of my abilities.

Employee Printed Name: ________________________________________

Employee Signature: ___________________________________________

Date: ________________________________________________________

Compu-Mail is an equal-opportunity employer. Compu-Mail recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law.