Public Health Clinic Manager

Are you an experienced operational leader ready to drive impactful, integrated community health services? As the Public Health Clinic Practice, you will serve as a key senior leader, directing all clinical and administrative activities for a dynamic, integrated public health clinic focused on SUD treatment, HIV/STI services, and street medicine. Managing a 30–35 person multidisciplinary team (including SUDPs, RNs, ARNPs, and billing staff) and a $6M–$7M budget, you will have significant autonomy to oversee daily operations, ensure rigorous regulatory compliance (HIPAA, 42 CFR Part 2), and manage complex grant/revenue cycles. This advanced, second-level management role focuses on strategic program growth, expanding services (e.g., hepatitis C care, family planning), and strengthening community partnerships. As a liaison to local and state agencies, you will shape public health policy and ensure high-quality, equity-focused care delivery. *****1st Review Date of 7/5/2026***** Position Series Program Manager I Program Manager II Career Path Options Options to continue your career at the Health Department depend on your interest, education, and training. Possibilities beyond the position series include: Assistant Division Director Division Director Essential Functions Oversee operations of the clinic services including SUD treatment, counseling, ensure timely/safe delivery of MOUD, street medicine services, and STI/HIV testing services. Develop, refine, andmonitorclinic workflows (check-in, triage, testing, treatment, counseling, follow-up). Monitor program performance metrics (positivity rates, retention, encounter volume, no-show rates, claims resolution). Ensure compliance on regulations regarding HIPAA, 42 CFR Part 2, OSHA, SAMHSA, DEA, WA Health Care Authority/SOTA, state nurse practice acts, MOUD rules, lab certification, vaccine storage guidelines, county policies, etc. Plans, organizes, directs, monitors, and evaluates the assigned program area(s) within a complex environment. Exercises independent judgement in the oversight of daily operations. Supervises, mentors, coaches, and manages staff, including hiring, training, timecard/time off approvals, performance management, and resolution of disciplinary matters. Assists program supervisors with resolving complex employee relations and performance management issues. Coordinate multidisciplinary teams (SUDPs, LPNs, RNs, ARNPs, medical assistants, reception, etc.). Plans and executes workplans to ensure goals and objectives are met. Formulates quality assurance, improvement, and control efforts to improve the efficiency and effectiveness of program(s). Provides support toward implementation and assessment of QI fidelity. Plans, develops, monitors, and controls complex program budgets. Ensures financial accountability and fiscal viability of program(s). Proposes service fees and monitors reimbursement invoicing and billing. Provides oversight to billing team to ensure accurate coding, claim submission, insurance verification, and payer compliance. Examples of Key Duties The items in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic, and duties may change based on business needs. Any new duties will remain within the scope of the job. Maintain compliance with infection control, harm-reduction, medication handling, and MOUD protocols. Formulates policies, procedures, protocols, and standards, ensuring compliance with federal, state, contractual, and Department requirements. Manage audits, licensing reviews, QA inspections, and corrective action plans. Lead or participate in compliance review teams conducting compliance and credential review processes. Directly supervises, mentors, coaches, and manages staff and supervisors (i.e., Program Manager I, Nurse Supervisor, SUDP Supervisor, front office/billing leads), including hiring, training, performance management, investigations, and resolution of disciplinary matters. Assists program supervisors with resolving complex employee relations and performance management issues. Establish and maintain competency and cross-training of staff (i.e., LPNs in testing procedures, dosing, SUDPs in basic public health screenings). Plans, develops, monitors, and controls program budget. Ensure financial accountability and program fiscal viability. Monitor budgets, grants, contracts, expenditures, and revenue forecasts. Participate in financial recovery strategies (e.g., reducing denials, standardizing documentation). Identifies new sources of revenue. Negotiates and manages grants, interagency agreements, and revenue contracts. Identifies, evaluates, and manages quality improvement initiatives to develop recommendations and facilitate continuous improvement. Contribute to long‑term planning around integrated care, new service lines (e.g., street medicine outreach expansion, immunizations, and TB). Promotes and maintains partnerships with local, state, and federal agencies and internal and external partners and collaborators such as shelters, Street Medicine/homeless services, hospitals, community‑based organizations, and correctional health. Maintain staff safety protocols for street medicine and clinic settings. Plans, organizes, directs, and evaluates the assigned program area within a complex environment. Exercises independent judgement in the oversight of daily operations. Formulates policies, procedures, protocols, and standards, ensuring compliance with federal, state, contractual, and Department requirements. Evaluates and monitors services and programs. Monitors and assesses progress toward objectives and impacts on the community. Formulates quality administrative controls and quality assurance policies and procedures to improve and/or monitor the efficiency and effectiveness of service delivery. Manages program performance to ensure goals are met and impact on the community is maximized. Determines service priorities based on community need and regulatory requirements. Plans and executes workplans with project managers, program supervisors, and team members to ensure goals and objectives are met. Supports strategy and service implementation, addressing equity, health equity, and social determinants of health. Plans, develops, monitors, and controls complex program budgets. Ensures financial accountability and program fiscal viability. Monitors expenditures and revenues. Proposes service fees and monitors reimbursement invoicing and billings. Negotiates and administers community‑based contracts with private and public agencies. Reviews and approves contractor selection process, payment of contracts, and contract performance. Identifies new sources of revenue and develops, monitors, and manages program budgets, contracts, grant deliverables, and program operations. Negotiates and manages grants, interagency agreements, and revenue contracts. Translates leadership direction into actionable plans that align current priorities with the Department Strategic Plan and organizational initiatives and objectives. Develops and implements program goals, objectives, and metrics. Identifies, implements, and manages quality improvement initiatives to develop recommendations and facilitate continuous improvement. Assesses program and community needs. Performs needs assessments, utilization, and outcome data analysis. Supervises, mentors, coaches, and manages staff, including hiring, training, timecard/time off approvals, performance management, investigations, and resolution of disciplinary matters. Assists program supervisors with resolving complex employee relations and performance management issues. Monitors, reviews, interprets, and implements detailed federal, state, or local regulations and ensures program compliance with applicable policies, practices, and the law. Assesses impact of new legislation on program operations and services and makes recommendations. Lead or participate in compliance review teams conducting compliance and credential review processes. Promotes and maintains partnerships with local, state, and federal agencies and internal and external partners and collaborators. Shares information and resources with other agencies to promote public health initiatives. Provides expertise, consultation, and assistance in the areas of program expertise. Serves as a resource and technical consultant to explain the health department role and policies and laws and regulations in assigned area to officials, groups, and individuals. Acts as a liaison and consultant to community, local and state agencies regarding public health policy. Under the direction of the Director of Public Health, Health Officer, and/or division leadership, may represent the department on task forces, committees and planning bodies in the areas of policy and health services planning. In collaboration with Communications, may represent the program before the media and public. Represents the program by presenting at various functions including Board of Health Meetings, community events, and committee meetings. The work you do might require you to participate in the Title XIX Medicaid Claiming Program. Performs other duties as assigned. Safety & Emergency Preparedness Adheres to all workplace and trade safety laws, regulations, standards, and practices. Understands and properly follows established procedures in preventing and responding to unsafe or emergency situations. Identifies and reports potentially unsafe practices or conditions. Operates equipment, tools, machinery, and vehicles safely and understands processes for reporting an accident or injury. Understands and applies knowledge and skills necessary to successfully perform assigned emergency response role during an emergency. When public health responds to an emergency, you may be assigned duties and responsibilities that are outside your regular job description. This may involve responding at any time and reporting to a location other than the department with different working conditions and physical requirements. You are expected to participate in emergency preparedness activities including our emergency notification system, WA SECURES. Drills and real-world events may take place at any time. For a complete description of the classification specifications please click here. Intermediate knowledge of standard Microsoft Office programs, financial management software, and timekeeping systems. Proficient with modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Knowledge of principles and practices of program management including planning, development, monitoring, evaluation, and administration. Knowledge of organization and management practices as applied to the development, analysis and evaluation of programs, policies, and operational need of the assigned area of responsibility. Knowledge of principles and practices of public health program services to include evidence and practice-based assessment, prevention, treatment, and education. Skilled in health education practices, policy development, and program planning. Applied knowledge of administrative principles, practices and methods including goal setting, program development, implementation and evaluation, policy and procedure development, quality control, and work standards. Knowledge of public health laws and regulations governing public health programs and services. Knowledge of local, state, and federal laws applicable to the body of work. Understanding of complex regulatory environments relating to the program. Skilled in multi-tasking complex functions. Knowledge of principles and practices of legal, ethical, and professional rules of conduct. Knowledge of government and departmental procurement practices and procedures. Knowledge of Departmental policies and procedures and Collective Bargaining Agreements. Knowledge of contract and budget development, implementation, and management. Skilled in grant writing. Skilled in maintaining sensitive and confidential data and using discretion when sharing information. Skilled in communication: Listens to others and communicates in an effective manner. Asks questions in ways that enhance the clarity, quality, and reliability of information. Understands and learns from what others say, attends to nonverbal cues, and responds appropriately. Grasps the meaning of written information and applies it to work situations. Conveys ideas and facts using language the audience will best understand, taking into consideration the audience and nature of the information. Writes in a clear, concise, and organized manner for the intended audience. Foundational Competencies Knowing and managing oneself: Understands that all equity, trauma-informed, and restorative practices start with oneself. Exercises a high degree of self-reflection, personal accountability, resilience, flexibility, and adaptability. Is willing to learn, apply, and model agency values and ethical standards. Restorative practices and conflict resolution: Articulates through words and actions authentic commitment to create an environment in which all people are treated with dignity and respect and afforded equal opportunities and impartial treatment. Centers work inequity and trauma informed and restorative practices to achieve and maintain collaboration and teamwork and to effectively work with historically underrepresented and/or underserved populations to advance community health. Utilizes restorative practices to address harm and promote healing to strengthen relationships between individuals and social connections within communities. Collaboration and engagement: Provides balanced and objective information to help teammates, partners, and the public understand problems, alternatives, opportunities, and solutions. Works directly with partners within the Department, in the community and members of the public affected by the work to obtain feedback and understand diverse points of view, concerns, and aspirations. Identifies preferred solutions together, incorporating advice and recommendations to the maximum extent possible. Evidence informed practices and decision-making: Applies evidence informed practices and methodologies to achieve the greatest impact in delivery of services to internal and external customers and partners. Incorporates the social determinants of health into public health work. Integr #J-18808-Ljbffr Tacoma-Pierce County Health Department