eVolv Access Control Security Associate

Job Description

Job Description

eVolv Access Control Security Associate

International African American Museum (IAAM)

The International African American Museum (IAAM) is seeking professional, customer-service–focused Full-Time eVolv Access Control Associates to support the safety and security of our museum campus.

This role is responsible for operating the eVolv Express® weapons detection system , screening entrances, conducting interior and exterior patrols, and helping ensure a safe, welcoming, and respectful environment for all guests, staff, contractors, and visitors entering our sacred space.

As a first point of contact for many guests, security staff play a vital role in balancing hospitality, accessibility, and safety while protecting one of the nation’s most significant cultural institutions. This position directly supports IAAM’s mission to honor the African American journey through education, reflection, and remembrance.

What We Offer

Competitive Pay & Perks

• Starting pay: $18.50 per hour
• Free employee parking (valued at over $6,000 annually)

Paid Time Off

Full-Time Employees (30+ hours/week):

• Up to 80 hours of vacation leave , with tenure-based increases
• Up to 96 hours of paid sick leave
• 10 paid holidays

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term Disability
• 403(b) Retirement Plan
• Complimentary IAAM Membership
• Reciprocal memberships with participating museums nationwide

Position Summary

The eVolv Access Control Associates is responsible for maintaining a secure environment while delivering an exceptional guest experience. This includes monitoring access control systems, conducting patrols, enforcing museum policies, and responding to incidents with professionalism and care.

This role requires individuals who can remain calm under pressure, communicate effectively with diverse audiences, and maintain strong situational awareness in a dynamic public setting.

Key Responsibilities

• Operate and monitor the eVolv Express® weapons detection system and related access control equipment
• Conduct interior and exterior patrols across galleries, lobby areas, waterfront spaces, grounds, and parking areas
• Screen all guests, staff, contractors, and vendors entering the facility
• Verify identification, credentials, deliveries, and authorized access
• Perform secondary screening procedures in accordance with IAAM protocols
• Manage visitor flow to ensure safe, efficient entry
• Provide exceptional customer service and warmly welcome all visitors
• Assist with wayfinding, ADA accommodations, and general inquiries
• Observe and report suspicious behavior, prohibited items, and safety concerns
• Respond appropriately to incidents (medical, fire, weather, disturbances, evacuations, etc.)
• Support emergency response efforts and coordinate with first responders
• Complete Daily Activity Reports (DARs) and incident documentation accurately
• Assist with crowd management during events, school visits, and high-traffic periods
• Maintain a professional appearance and demeanor aligned with IAAM values
• Perform additional duties as assigned

Minimum Qualifications

• A SC SLED Unarmed Security License is REQUIRED
• High School Diploma or GED
• Availability to work weekends, evenings, holidays, and overtime as needed
• Strong customer service and communication skills
• Ability to remain calm and effective in high-pressure situations
• CPR, AED, and First Aid certification (or ability to obtain upon hire)
• Ability to stand, walk, and patrol for extended periods, including outdoors
• Basic computer skills and report writing ability
• Strong attention to detail and professionalism with confidential information
• Ability to work independently and as part of a team

Preferred Qualifications

• Prior experience in security, law enforcement, military, hospitality, or customer service
• Experience with access control or weapons detection systems
• Experience working in museums, cultural institutions, hotels, or public venues
• Current CPR, AED, and First Aid certification

Work Environment & Physical Requirements

• Prolonged standing and walking
• Indoor and outdoor duties in varying weather conditions
• Frequent public interaction
• Lifting, bending, reaching, and stair use
• Maintaining alertness in high-traffic environments

9 a.m. to 5 p.m. Days will vary. Museum is closed on most Mondays.
40 hours per week