Service Writer/Advisor

Service Writer/Advisor

Mercedes-Benz of Monterey - Monterey, CA 93940

Salary Range $45,000.00 - $145,000.00 Commission/year Position Type Full Time

Overview

Mercedes-Benz of Monterey is currently seeking a talented and experienced Service Writer/Advisor to be part of our All Star team!

This is a rare opportunity to join our progressive, client focused organization as we prepare for our expansion.

At Mercedes-Benz of Monterey, our culture is driven by the belief that exceptional client service is paramount to our success. We literally believe we earn our business one client at a time by building relationships that are sincere, long lasting and can endure the test of time.

Key Responsibilities

• Coordinate and manage internal repair orders for dealership-owned vehicles.
• Communicate effectively with technicians and other departments to ensure timely completion of repairs.
• Maintain detailed and accurate records of work performed, parts used, and time allocated.
• Ensure all warranty and internal work is compliant with OEM guidelines and documentation standards.
• Track vehicle movement through service processes and follow up on delays or parts availability.

Qualifications

We are interested in meeting you if you possess the following characteristics and qualifications:

• Exceptional attention to detail.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Self-motivated with the ability to work independently and prioritize workload.
• Analytical mindset with the ability to interpret data and address challenges accordingly.
• Excellent communication and interpersonal skills.
• Experience with dealership management systems (CDK) preferred.
• Previous experience in a dealership service setting a plus.