Inside Sales Representative

Job Description

Job Description

Why Join the Merchants Metals Team?

Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It’s our talent that helps make Merchants Metals the first name in fence solutions.

This is a hands-on, individual-contributor role focused on day-to-day sales, account growth, and customer interactions.

POSITION SUMMARY: The Inside Sales Representative is responsible for managing customer relationships, processing orders, and driving incremental revenue through account development and product recommendations. This role focuses on day-to-day sales execution within an established customer base, with an emphasis on repeat business, upselling, and customer satisfaction.

Compensation - $23-$26 an hour depending on experience + a monthly incentive bonus

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Build and maintain strong relationships with contractors, builders, and B2B customers to drive repeat business
• Identify opportunities to  upsell and cross-sell products based on customer needs
• Actively manage and  grow existing accounts through consistent follow-up and customer engagement
• Handle  inbound and outbound calls to generate sales and support customer orders
• Qualify customer needs, provide accurate pricing/quotes, and close sales opportunities
• Respond to customer inquiries and present product solutions aligned with their requirements
• Learn and confidently communicate product knowledge to support customer decisions
• Collaborate with internal teams (warehouse, operations) to ensure timely and accurate order fulfillment
• Manage multiple orders, requests, and priorities in a  fast-paced environment
• Provide a high level of customer service while maintaining a focus on  revenue generation

REQUIRED EDUCATION/CERTIFICATION:

• 1–3 years of  inside sales experience , preferably in B2B distribution, building materials, or industrial environments
• Proven ability to  generate sales, upsell products, and grow customer accounts
• Strong phone presence with confidence in handling sales conversations
• Ability to build relationships with a wide range of customers (contractors, builders, etc.)
• Highly organized with the ability to multitask and prioritize effectively
• Adaptable and comfortable working in a fast-paced, team-oriented environment

\nCompany Description

About Merchants Metals

We’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.

Company Description

About Merchants Metals\n\nWe’re one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications.