Inside Sales Representative
Isovolta
Job Description
Job Description
Description:
Position Summary
The Inside Sales Representative is responsible for managing customer relationships, processing orders, preparing quotations, and supporting the outside sales team. This role serves as a key link between customers, production, supply chain, and finance to ensure timely and accurate execution from quote through delivery in a manufacturing environment.
This role is primarily onsite and will require working onsite four (4) days per week, with the opportunity to work one (1) day remotely/hybrid after the initial training and onboarding period has been successfully completed.
Qualifications
Required
- 2+ years of inside sales, customer service, or order management experience in a manufacturing or industrial environment
- Strong communication and interpersonal skills
- Proficiency with ERP systems (SAP, Oracle, JD Edwards, or similar) and CRM tools
- Proficiency with Microsoft office tools (Excel, word, PowerPoint, etc..)
- High attention to detail and strong organizational skills
Preferred
- Experience supporting B2B customers in a technical or engineered product environment
- Understanding of manufacturing lead times, production constraints, and supply chain dynamics
- Ability to read basic product specifications or technical drawings
Key Competencies
- Customer-focused mindset
- Strong problem-solving and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Commercial awareness and margin sensitivity
- Team-oriented with strong cross-functional collaboration skills
Sales & Customer Support
- Serve as the primary point of contact for assigned customers
- Prepare and follow up on quotations, pricing, and lead times
- Convert quotes into sales orders and ensure accurate order entry
- Respond to customer inquiries related to product specifications, availability, pricing, and delivery
- Support outside sales representatives with account management and opportunity tracking
Order Management & Execution
- Manage orders from receipt through fulfillment, including order entry, changes and expediting as needed
- Coordinate with production planning, supply chain, and logistics to meet customer delivery requirements
- Communicate proactively with customers on order status, delays, or changes
- Assist in resolving order discrepancies, returns, and claims
Commercial & Administrative Support
- Maintain customer records, pricing files, and sales data in ERP/CRM systems
- Ensure compliance with company pricing, margin, and approval policies
- Support forecasting activities and provide input on demand trends
- Assist with customer onboarding, contracts, and documentation
Cross-Functional Collaboration
- Work closely with manufacturing, planning, quality, and finance teams to ensure customer satisfaction
- Participate in continuous improvement initiatives related to order flow, lead time, and customer experience
Vacancy posted 14 days ago
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