Computer Systems Analyst /Requirements Lead

Full-time

Purple Drive

Reston, VA

Dear Supplier Partner,

Looking for Computer Systems Analyst /Requirements Lead for our client

Location: Reston, VA (Onsite)

Must Have Technical/Functional Skills

Business analysis; requirements elicitation; workshop facilitation; requirements traceability; use cases; acceptance criteria; contact-center operations; KPI and benefits analysis.

Roles & Responsibilities

Leads business and operational requirements discovery with the customer and designated the government program stakeholders. Facilitates workshops addressing current state operations, respondent experience, contact center workflows, multilingual service, accessibility, agent workflows, quality management, workforce forecasting, reporting and analytics. Develops and maintains the Requirements Traceability Matrix. Categorizes requirements as mandatory, high priority, desirable or future consideration and traces them to mission outcomes. Documents use cases, operational scenarios, assumptions, dependencies, gaps, acceptance criteria and business rules.

Generic Managerial Skills, If any

Leadership; stakeholder management; cross-functional coordination; decision-making; risk escalation; executive communication; organization; problem-solving; adaptability.

Education

MS in Information Systems, Business Analytics, Computer Science, Engineering

Apply

Vacancy posted 1 day ago

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