Nurse Navigator, Home Hospital

Site: Mass General Brigham Home Care, Inc.

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Job Summary
The position to which you are applying is represented by a collective bargaining unit, Massachusetts Nurses Association.

Mass General Brigham's Home Hospital program is transforming hospital-level care is delivered by providing safe, high-quality clinical care in the comfort of patients' homes. As we continue expanding this innovative model to care for patients along a continuum of services, the Home Hospital Nurse Navigator plays a vital role in assessing and educating eligible patients and facilitating safe and timely transfers from our Emergency Departments and inpatient units.

Position Summary

The Home Hospital Nurse Navigator serves as the first point of contact for patients and families transitioning into the Home Hospital program. This role is responsible for assessing, identifying, and educating eligible patients, completing clinical and safety screenings, and coordinating the transfer process in collaboration with the Home Hospital Admitting Provider, Case Management, Administrative Coordinators, and unit-based care teams.

Navigators are the "face" of the Home Hospital program-providing education, addressing questions from patients, families, and the hospital staff, and ensuring a smooth introduction to this rapidly growing model of care. Nurses in this role value the autonomy, collaboration, and meaningful patient impact offered by this position.

This is a full-time, 36-hour position (7:00am-7:30pm, hours subject to change).
After the initial orientation period, we use a self-scheduling model created typically four to six weeks in advance, and we follow an every-third-weekend rotation and holiday rotation.

This position supports patients across the South/West Region, which includes:

• Newton-Wellesley Hospital
• Brigham and Women's Hospital
• Brigham and Women's Faulkner Hospital

Key Duties & Responsibilities:
• Identify eligible patients through participation in ED and inpatient huddles, rounds, and independent rounding.

• Gather and interpret clinical information to assess Home Hospital eligibility and safety.

• Collaborate with the Home Hospital Admitting Provider to confirm appropriateness for transfer.

• Coordinate with Case Management, the Field Care Team, Administrative Coordinators, and inpatient teams to support patient flow and timely transfers.

• Obtain informed consent and provide clear education about the Home Hospital program to patients, families, and hospital staff.

• Maintain real-time knowledge of Home Hospital capacity, capabilities, and care pathways.

• Serve as a clinical and program resource for hospital teams unfamiliar with Home Hospital services.

• Demonstrate strong communication, professionalism, and patient-centered care.

Qualifications

• Current Massachusetts RN licensure required.
• Minimum 3 years of Emergency Department, Home Hospital, or inpatient acute care experience required.

Additional Job Details (if applicable)

• BSN is preferred.
• Strong interpersonal, organizational, and ability to prioritize effectively
• Comfortable working independently and collaboratively in a fast-paced hospital environment.
• Ability to navigate multiple electronic communication platforms simultaneously.
• Demonstrated critical thinking and sound clinical judgment.

Remote Type

Onsite

Work Location

75-95 Wells Ave

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
- /

Grade
HCBRN125

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.