Senior Business Strategy Manager

Senior Business Strategy Manager Reporting to the Chief of Staff, Servicing, the Senior Business Strategy Manager supports the planning, execution, and monitoring of projects and strategies across Fay Servicing. This role drives revenue growth, cost savings, operational enhancements, regulatory compliance, and control strengthening. It defines recommended processes, technology enhancements, and solutions; presents them for consideration; defines and tracks SLAs, KPIs, and performance metrics; and continuously evolves the Business Strategy Execution methodology. Responsibilities Support all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. Proactively define recommended processes and technology enhancements, present them for consideration. Define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. Drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Collaborate with the Policies and Procedures team, represent regulations, and ensure adherence. Qualifications Bachelor’s degree in business or related field, or commensurate experience required 10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products 5+ years’ experience with knowledge in key areas encompassed within the Financial Services division assigned (originations, insurance, etc.) 5+ experience in process implementation to include demonstrated experience researching and adapting best practices to align with business and product needs Comprehensive knowledge of project and product management lifecycles, to include gathering and prioritizing business requirements and product vision Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division Ability to understand and document processes, and have a high level of problem‑solving, process improvement, and product management skills Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization High learning agility with the ability to learn and integrate multiple variables, make connections, and identify/implement successful solutions Demonstrated leadership skills to lead in both formal and matrixed environments Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results Proven analytical and organizational skills Strong interpersonal skills Collaborative work style; high team orientation Ability to analyze and interpret data to identify opportunities and propose solutions Strong attention to detail; strong compliance orientation; high quality of work product Ability to prioritize; effective time management Professional maturity, integrity, and the ability to maintain confidential data and information Strong business acumen; strong fiscal and technical aptitude Benefits Medical, Dental, and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Compensation The hiring range for this position is between $130,000.00-$135,000.00 annually This position is eligible for an annual discretionary bonus Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr