People Operations Lead

About the Company Valon is the leading AI platform for mortgage servicing, building the AI-native operating system for regulated finance. Before providing the system of record that powers the entire industry, we built and ran our own mortgage servicer on it. That gave us a real regulated environment to prove our technology could replace the mainframe systems servicers have used for decades. Carrington acquired that servicer and adopted ValonOS as its core platform, allowing us to focus entirely on scaling our SaaS platform. ValonOS is now on track to power 1 in 6 U. S. mortgages across major mortgage servicers like Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, enabling our AI agents to perform core servicing work, like handling payments, escrow, and homeowner questions, directly within the system's controls. We recently raised a $150 million Series D at a $2. 3 billion valuation by new investor Ribbit Capital, with continued support from existing backer a16z, amongst others. About the role We’re looking for a senior, systems-minded People Operations Lead to run and improve the processes that support our employees from signed offer through offboarding. This is a hands-on player-coach role. You’ll personally own critical People Ops workflows, coach and develop teammates, and use better systems, automation, and AI to make the function more scalable and effective. You’ll partner closely with the rest of the People team, including HR Recruiting and cross-functional partners like IT, Legal, Finance, and Workplace. What you’ll own Employee lifecycle operations - Own onboarding from signed offer through a smooth new-hire experience. - Manage offboarding, transfers, leaves of absence, employment changes, contractor processes, and other lifecycle events. - Ensure employee data, documentation, and cross-functional handoffs are accurate and timely. - Build clear, consistent processes that work for employees, managers, and internal partners. HRIS, payroll, and people systems - Own Rippling as a source of truth for employee data and People Ops workflows.

- Maintain HRIS data integrity, permissions, documentation, and operational reporting. - Own end-to-end multi-state payroll, including accurate and timely processing, payroll tax compliance, and management of state and local payroll tax registrations and accounts. Partner with Finance and payroll providers to resolve issues. - Identify opportunities to improve workflows, integrations, and self-service. - Maintain accurate records and audit-ready documentation. Benefits, leave, and workers’ compensation - Own day-to-day benefits administration, employee support, and vendor coordination. - Support renewals, open enrollment, plan changes, and ongoing benefits communications. - Coordinate leave-related processes and ensure employees receive timely, accurate guidance. - Partner with Total Rewards and external providers to resolve issues and improve the employee experience. - Manage workers’ compensation coverage, renewals, audits, and claims coordination with brokers, carriers, and internal partners. Immigration and work authorization - Coordinate immigration and work authorization processes with employees, outside counsel, and relevant vendors. - Track cases, deadlines, documentation, and employee communications. - Ensure processes are organized, timely, and handled with appropriate confidentiality. - Escalate legal questions to Legal or outside counsel rather than providing legal advice. Team leadership and roadmap - Set the vision and priorities for People Ops, aligned with company needs and the broader People team’s goals. - Build and execute a roadmap of programs and projects, translating priorities into clear owners, milestones, and measures of success. Adjust sequencing as business needs change. - Coach and develop People Ops teammates through regular feedback, training, quality review, and increasing ownership.