Collections Specialist

Job Description

Job Description

Collections SpecialistGreensboro, NC | Full-Time | Finance | Saf-Gard Safety Shoe CompanyAbout the RoleIf you've worked in collections, accounts receivable, or billing, you know the job is about more than tracking down payments. It's about solving problems, communicating clearly, and helping customers get things squared away without unnecessary back-and-forth.We're looking for a Collections Specialist who can manage customer accounts confidently, stay organized in a fast-paced environment, and provide the kind of service that keeps relationships strong.At Saf-Gard Safety Shoe Company, we believe in keeping things straightforward. No bureaucracy. No unnecessary drama. Just good people working together to solve problems and support our customers.What You'll DoManage collections activity for assigned customer accountsAssist with invoice processing, reconciliation, and account issue resolutionContact corporate accounts payable contacts regarding outstanding invoicesWork with customers to resolve billing and invoice discrepanciesResearch and reconcile misapplied payments and assist with credit management tasksProcess credit card payments and account updatesCreate and maintain aging reports and AR aging summaries for assigned accountsMonitor account status and support credit and collections efforts to help reduce DSO (Days Sales Outstanding)Provide professional, customer-focused serviceWhat We're Looking ForPrevious experience in collections, accounts receivable, credit and collections, billing, or customer billing supportStrong communication and customer service skillsAbility to stay organized and manage multiple prioritiesAttention to detail and strong follow-throughComfort communicating by phone and email with corporate customers (B2B collections experience a plus)Self-motivated, dependable, and team-orientedExperience with aging analysis, invoice processing, or reconciliation workflowsProficiency with Microsoft 365 (Excel, Outlook, reporting tools)Preferred QualificationsExperience with corporate or commercial collectionsExperience with accounts receivable aging reports, cash application, and payment processingFamiliarity with accounting or ERP systems such as QuickBooks, SAP AR Module, Oracle AR, or NetSuiteExperience working in a high-volume AR environment supporting revenue cycle activitiesExperience researching invoice discrepancies and payment issuesScheduleFull-time positionMonday–FridayOn-site role in Greensboro, NCCompensation & BenefitsCompany-paid dental, vision, long-term disability, short-term disability, and life insurance beginning the first of the month after 60 daysMulti-tiered medical insurance plans to choose from (benefits valued at over $10,000 annually)8 paid holidays per yearPTO is available after 90 days, accrued bi-weekly at a rate of 3.08 hours (2 weeks annualized after 1st year). Bi-weekly accrual rate increases to 4.62 hours after 7 years (3 weeks annualized)401(k) plan with 50% employer match on first 6% of employee base payAbout Saf-GardWe've been in the safety footwear business for more than 40 years. We know safety matters. We also know relationships matter. That's why we work hard to make things easier for our customers and for each other.At Saf-Gard, you're not just another employee buried in a corporate machine. We're a close-knit family that believes in working hard, helping each other out and treating people the right way. We've built a culture around trust, teamwork and common sense, and it's helped make us one of the top workplaces in the Greensboro, NC area.