AV Field Engineer

IVCI is a leader in the Unified Communications, Collaboration and Audio Visual Integration industries. We provide solutions to corporate, educational, and government markets across the US and the world. Our services aim at achieving client goals by focusing on the desired end user experience. As a leader in the industry, we constantly adapt to new technologies and are looking for qualified individuals to join our growing team to support our efforts.

JOB SUMMARY

An AV Field Engineer is responsible for installing, configuring, troubleshooting, and maintaining advanced audiovisual solutions in commercial, corporate, and institutional environments. This role combines deep technical expertise with on-site leadership, ensuring projects are delivered on time, meeting client expectations, and adhering to industry and IVCi standards. The Field Engineer will support the Project Supervisor and AV Technicians and serve as a key liaison among clients, project managers, and engineering teams.

ROLE AND RESPONSIBILITIES

Install, program, and commission complex AV systems, including video conferencing, control systems, digital signage, 1beyond conference system, and integrated multimedia solutions. Project execution, ensuring quality, safety, and adherence to design specifications. Diagnose and resolve technical issues related to AV hardware, software, and networking components. Perform all software/firmware configuration uploads and checks to ensure the system performs the manufacturer’s specifications. Configure and integrate systems such as control processors, DSPs, and AV-over-IP solutions. Advanced knowledge of video conference platforms such as Cisco Webex, Microsoft Teams, Google Meet, and Poly. Interpret technical drawings, schematics, and signal flow diagrams. Provide client training and post-installation support. Collaborate with project managers, system engineers, and vendors to ensure seamless delivery of the AV system. Mentor and guide AV Field Technicians and Project Supervisors. Coordinate and oversee multiple teams of both IVCi and subcontracted technicians to ensure installation quality meets AV industry standards and IVCi company standards. Maintain accurate documentation throughout the project lifecycle, including end-of-day reports, precise timekeeping, as-built drawings, timely task closures, and complete project records. Review red line updates on system drawings for any changes that took place during the fabrication, installation, and IVCI quality control. Perform any other duties or tasks reasonably required to support project success.

MINIMUM REQUIREMENTS

Extensive experience with professional AV systems and field installation. Strong knowledge of control systems (e.g., Crestron), Crestron NVX, 1beyond, Digital Media systems, Extron video switchers, DSP platforms, such as Biamp, QSC Q-sys Core, Extron DSP, Symetrix DSP, and basic knowledge of audio sound board configuration. Ability to troubleshoot complex system integrations under pressure. Familiarity with AV standards, cabling practices, and rack building. Excellent communication and customer-facing skills. Ability to read and interpret engineering documentation. Relevant certifications (e.g., CTS-I, CTS-D) preferred. Advance networking. Understanding the OSI Networking Model (7 Layers).

PREFERRED QUALIFICATIONS

CTS and/or CTS-I/D certification. DMC_E, NVX Certification. Any formal training from Biamp, QSC, Clear One, Polycom, Cisco, Crestron, Shure, Dante. Cisco, Tandberg, Polycom Telepresence installation experience/certification. SynAudCon Training. 5 years or more of related industry experience.

THE IDEAL CANDIDATE

Detail-oriented and solution-driven. Strong leadership and decision-making abilities. Adaptable to dynamic field environments. Committed to delivering high-quality client experiences. #J-18808-Ljbffr IVCi