Intake Coordinator

Job Description

Job Description

Intake Coordinator

Position: Intake Coordinator (Part Time)
Schedule: Monday–Friday, 10:00 AM – 3:00 PM (25 hours/week)
Reports To: Clinical Director

Position Summary

The Intake Coordinator serves as the first clinical point of contact for new clients entering Ava Health. This role is responsible for creating a welcoming, organized, and clinically sound admission experience by completing intake assessments, orienting clients to programming, and collaborating with the multidisciplinary team to ensure a smooth transition into treatment.

This position is ideal for a person who is organized, personable, and able to build rapport quickly while balancing clinical documentation and coordination.

Essential Responsibilities

• Complete comprehensive biopsychosocial (BPS) intake assessments.
• Conduct clinical interviews and gather information necessary to support treatment planning and level of care recommendations.
• Facilitate new client orientation and introduce clients to Ava Health's expectations, programming, and treatment philosophy.
• Ensure all required admission documentation is completed accurately and in a timely manner.
• Collaborate with therapists, nursing, case management, psychiatric providers, admissions, and residential staff to coordinate client admissions.
• Communicate pertinent clinical information to the treatment team to support continuity of care.
• Assist with initial treatment planning and clinical handoffs.
• Support therapists with clinical needs, group coverage, or other program responsibilities as census and workflow require.
• Maintain timely, accurate, and professional documentation in the electronic medical record.
• Contribute to a welcoming, professional, and client-centered treatment environment.

Qualifications

• Degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or a related behavioral health field.
• Licensed or license-eligible in Colorado (LPCC, LPC, SWC, LSW, MFTC, LMFT, or equivalent preferred). License preferred but not required.
• Experience completing behavioral health assessments preferred.
• Strong interviewing, documentation, and interpersonal communication skills.
• Ability to work collaboratively within a multidisciplinary treatment team.
• Comfortable managing multiple priorities while maintaining attention to detail

Preferred Characteristics

The ideal candidate is:

• Warm, welcoming, and able to establish rapport quickly.
• Organized and detail-oriented.
• Calm under pressure and adaptable to changing priorities.
• Comfortable working independently while collaborating closely with the clinical team.
• Passionate about providing an exceptional client experience from the very first day of treatment.

Physical Requirements

• Ability to sit, stand, and move throughout the facility during the workday.
• Ability to use standard office and electronic medical record systems.
• Ability to occasionally assist with client orientation throughout the facility.

Why Ava Health?

At Ava Health, we believe healing begins with belonging. Every interaction matters, especially a client's first. The Intake Coordinator plays a critical role in creating an experience that is welcoming, organized, and grounded in compassion, helping clients feel supported from the moment they walk through our doors.