Sales Associate

Job Description

Job Description

SUMMARY:  As the face of our studios, Sales Associates are responsible for driving membership sales and delivering exceptional customer service to all clients. 

DUTIES AND RESPONSIBILITIES:

• Drive membership sales by engaging with potential and current clients, conducting introductory studio tours, explaining membership benefits, and recommending the best membership for their needs.
• Greet clients and ensure a positive and welcoming experience. 
• Address client questions and concerns both in person and over the phone, providing accurate information about StretchLab services, policies, and scheduling.
• Build strong, lasting relationships with clients to enhance their experience, encourage return visits, and foster a loyal customer base.
• Support daily studio operations, including scheduling appointments, maintaining a clean and organized studio environment, and managing inventory of retail products and supplies.
• Work closely with Flexologists and management team to support all aspects of studio operations and deliver a seamless experience for clients.
• Participate in events, social media initiatives, and other marketing efforts to promote StretchLab within the local community.
• Utilize CRM software to track sales performance, member retention, and monthly quotas.
• Attend mandatory training sessions and staff meetings.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• Interest in sales within the fitness and wellness industry.
• Fluency in the English language.
• Willingness to work weekends and evenings as needed. 
• Ability to commit to a 20-25 hour weekly schedule.
• Ability to travel locally to other studios as needed.
• Reliable transportation.
• Adept at engaging with people and building relationships.

COMPETENCIES:

• Consultative Selling – Asks insightful questions to understand customer needs; engages in active listening and strategic questioning to uncover root causes; builds long-term trust based relationships.  
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to resolve needs and concerns; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Continually required to stand and walk.
• Occasionally required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to balance, bend, stoop, kneel.
• Continually required to talk and hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate. 
• The employee must occasionally lift and /or move more than 5 pounds.
• Specific vision abilities required by this job include:   Close vision; Peripheral vision; Depth perception and ability to adjust focus