Charter Sales Specialist

Job Description

Job Description

Description:

Makers Air is seeking a motivated, sales driven, detail-oriented Charter Sales Specialist to join our team in Fort Lauderdale Executive Airport. This role combines charter sales, booking coordination, and personalized guest service to create a seamless, VIP-level experience from the initial inquiry through departure.

The ideal candidate is organized, relationship-focused, and comfortable managing multiple details in a fast-paced aviation environment.

Employment Type: Full-time
Location: Onsite – Fort Lauderdale Executive Airport (FXE)
Benefits: Medical, dental, vision, life insurance, short- and long-term disability, 401(k) with company match, paid time off, and more after 60 days.

What You’ll Do:

• Evaluate charter inquiries and provide accurate quotes, referring clients to scheduled flights when applicable.
• Guide clients through the booking process, collecting necessary information to select the appropriate aircraft.
• Follow operational protocols to ensure smooth booking and execution of services.
• Create and distribute custom itineraries and arrange ground transportation, catering, and special requests.
• Greet guests upon arrival and at Customs and ensure the passenger lounge is well-maintained and stocked.
• Address guest inquiries, issues, and complaints promptly, ensuring a VIP-level experience.
• Collect deposits and balances, maintaining accurate financial records.
• Coordinate with pilots, freight, valet, and hotel partners to fulfill special requests and elevate the guest experience.
• Generate 5 sales leads per month and quote/book day trips while cultivating relationships with hotel partners.
• Collaborate with the marketing team to create reports, execute strategic campaigns, and support BIT brand growth.
• Perform other related duties as needed.

What Youl'l need:

• High school diploma or bachelor’s degree in business, Hospitality, Aviation, or a related field (preferred)
• 2+ years of experience in sales, charter operations, hospitality, customer service, or the travel industry.
• Familiarity with private aviation or tourism industries is an advantage.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and a proactive approach to problem-solving.
• Proficiency in relevant software (e.g., booking systems, CRM, and Microsoft Office).

Physical Demands:

• Ability to lift up to 20 pounds.
• Ability to stand, walk, and bend for extended periods of time.
• Ability to work in a warehouse environment with varying temperatures.