Customer Service Manager

Customer Service Manager

Job Reference Number: 43216
Employment Type: Full-Time , Onsite
Segment: Community Meals
Brand: TRAD
Location: Traditions - Administration

Job Title: Client Account Manager

Reports To: Plant Controller

Location: Pearl, MS

Job Type : Full-Time (Salary)

Compensation: $55,000-60,000/yr

Job Overview: The Client Account Manager is responsible for establishing and maintaining strong, long-lasting relationships with Tradition's clients, ensuring their needs are understood and consistently met. Serving as a key liaison between Tradition and its clients, this role plays a critical part in delivering exceptional service and fostering client satisfaction.

Key Accountabilities:

• Resolve Client Issues: Address and resolve daily client concerns, including shipment shortages and freight-related matters, to ensure client satisfaction.
• Inventory Management: Review and evaluate weekly inventory to maintain accurate stock levels and support seamless operations.
• Pricing Responsibilities: Develop and manage pricing for Business Development Directors (BDDs), new customers, and new products, including biannual pricing updates in June and December.
• Order Management: Enter and review all orders for accuracy and ensure error-free processing.
• Production Planning: Assess demand to align with production schedules and address shortages effectively.
• Bid and Proposal Management: Prepare and manage bids and Requests for Proposals (RFPs) to secure new business opportunities.
• Report Analysis: Analyze revenue and quarterly reports to identify trends, optimize strategies, and support decision-making.
• Client Liaison: Act as a primary point of contact between TRIO and Tradition, fostering collaboration and clear communication.
• Client and Recipient Communication: Answer phone calls and respond to emails from clients and meal recipients, Communicate delivery updates, changes, or concerns with clients, Coordinate and communicate client concerns with drivers in real-time, and investigate and relay estimated time of arrival (ETA) updates to clients during delays or issues.
• New Client Integration: Partner with Tradition to understand and address the needs of new customers, ensuring smooth onboarding and satisfaction.

Minimum Qualifications Required:

• Education and Experience: associates degree in marketing or business-related field or a minimum of four years of related experience in customer support or client account management.
• Technical Proficiency: Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), internet navigation, and email communication.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and effectively address client needs.
• Microsoft Excel Expertise: Demonstrated experience using Microsoft Excel, including data entry, analysis, and reporting capabilities

Preferred Qualifications:

• Education and Experience: Bachelors degree in marketing or business-related field.
• Software Expertise: Experience with Microsoft Dynamics GP
• Advanced Excel Skills: Proficiency in advanced Microsoft Excel functions, including pivot tables, complex formulas, and data visualization tools.

Required Skills:

• Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.
• Organization and Attention to Detail: Strong organizational skills with a keen eye for detail to ensure accuracy and efficiency.
• Relationship Building: Proven ability to establish and maintain effective relationships with internal and external business partners. Self-motivated and capable of working independently with minimal supervision, while also thriving in a collaborative team setting.
• Time Management: Ability to meet deadlines and prioritize tasks in a fast-paced environment.

About Traditions:

Traditions started as a simple, frozen meal delivery service for the elderly in 2001. Now, over 20 years later, we have grown into a team of caring professionals whose experience drives an operation that serves over 300,000 meals per week. Our emphasis on quality and care has positioned us as a national leader in providing frozen meals, and our scope has grown beyond seniors as we push the boundaries of what prepackaged meal service can be.

About Elior-North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience youve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.