Contact Center Specialist

Job Description

Job Description

Contact Center Specialist

Make a Difference—One Member at a Time

At North Star Community Credit Union, we're more than a financial institution. We're a trusted financial partner committed to helping our members achieve their goals and supporting the communities we serve. We're looking for a friendly, service-oriented professional to join our team as a Contact Center Specialist .

If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, this is an opportunity to make a meaningful impact while building your career in financial services.

What You'll Do

In this role, you'll be the voice of North Star, delivering exceptional service and creating positive experiences with every member interaction.

Deliver Exceptional Member Service

• Serve as the first point of contact for members through phone, email, and digital channels
• Provide accurate, timely assistance with account inquiries, transactions, and service requests
• Resolve member concerns with professionalism, empathy, and confidence
• Build trust with members by providing personalized support and guidance

Support Member Financial Needs

• Assist members with account maintenance, opening and closing accounts, and service requests
• Process transactions including account transfers, loan payments, ACH transactions, and wire transfers
• Support lending and deposit-related activities while ensuring compliance with policies and procedures
• Help members navigate products and services that support their financial goals

Build Relationships & Identify Opportunities

• Listen carefully to understand member needs and financial priorities
• Recommend products and services that provide value and meet members' unique situations
• Promote a positive member experience that strengthens long-term relationships
• Contribute to the growth and success of the credit union through quality service and referrals

Keep Operations Running Smoothly

• Maintain accurate records and documentation
• Follow established policies, procedures, and regulatory requirements
• Collaborate with team members and other departments to resolve issues efficiently
• Participate in training, team meetings, and community events as needed

What Success Looks Like

• Members feel valued, supported, and confident after every interaction
• You consistently provide accurate information and timely follow-through
• Member questions and concerns are resolved efficiently and professionally
• You identify opportunities to enhance members' financial well-being
• You contribute to a positive team environment and support organizational goals

What You Bring

• 6 months to 2 years of customer service, financial services, call center, or related experience
• High school diploma or equivalent
• Strong communication, listening, and problem-solving skills
• Ability to build relationships and provide exceptional service
• Attention to detail and commitment to accuracy
• Ability to handle confidential information with professionalism and discretion
• Comfort using technology and multitasking in a fast-paced environment
• Previous banking, credit union, or call center experience is a plus

Why You'll Love Working Here

• Meaningful Work: Make a positive difference in members' lives every day
• Supportive Culture: Join a team dedicated to living The North Star Way
• Career Growth: Gain valuable experience and development opportunities within the credit union industry
• Community Impact: Be part of an organization committed to strengthening the communities we serve
• Collaborative Team Environment: Work alongside professionals who genuinely care about helping members and each other succeed

Work Environment & Physical Requirements

• Professional office setting in a Contact Center environment
• Extended periods of sitting, typing, and phone communication
• Frequent use of computer systems and office equipment
• Occasional lifting of up to 25 pounds

Join Our Team

If you're ready to bring your passion for service, strong communication skills, and commitment to excellence to a team that values people first, we'd love to hear from you.

Apply today and help create exceptional member experiences as our next Contact Center Specialist!