Advisor, Collections (Business to Business)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Advisor, Collections (Business to Business) based in the United States.
As an Advisor, Collections (Business to Business), you will play a key role in optimizing accounts receivable operations and strengthening relationships with business customers and internal stakeholders. You will collaborate closely with offshore teams to facilitate timely payments, resolve operational challenges, and ensure consistent service quality. Through performance monitoring, root-cause analysis, and structured escalation processes, you will help improve collection efficiency and align operational activities with business objectives. You will also contribute to team development by preparing training materials, supporting onboarding, and sharing best practices. This role combines financial operations, customer service, quality assurance, and cross-functional collaboration in a nationwide remote environment. It offers an opportunity to take ownership of complex challenges, develop innovative solutions, and make a measurable impact on financial performance.
Accountabilities

• Collections Operations and Payment Support: Collaborate regularly with offshore teams to support business-to-business collection activities, ensuring customers receive the information needed to facilitate timely payments and resolve outstanding account balances.
• Stakeholder Communication and Issue Resolution: Respond promptly and professionally to requests from offshore teams and internal stakeholders. Investigate concerns, coordinate appropriate actions, and maintain effective working relationships with internal and external partners.
• Escalation Management and Root-Cause Analysis: Initiate, implement, and track escalation procedures when collection activities or offshore operations do not meet business expectations. Work collaboratively with relevant stakeholders to identify underlying issues, develop corrective solutions, and monitor their implementation to ensure lasting resolution.
• Quality Assurance and Performance Monitoring: Conduct regular quality audits of offshore team performance, including call monitoring, performance evaluations, and identification of service or process deficiencies. Communicate quality concerns to offshore team leads and follow up on improvement initiatives.
• Training and Knowledge Development: Prepare training materials and deliver training sessions as needed to improve operational consistency, strengthen process knowledge, and support adherence to established standards and procedures.
• Onboarding and Systems Support: Assist with onboarding offshore team members by coordinating system access and helping ensure they have the tools and information required to perform their responsibilities effectively.
• Process Improvement and Technical Problem-Solving: Apply comprehensive business and technical knowledge to complex operational challenges, contribute to the development of policies and procedures, and recommend practical solutions aligned with organizational objectives.
• Collaboration and Mentorship: Work independently on projects of varying complexity, accept general guidance when starting new initiatives, and support less experienced colleagues through knowledge sharing and mentoring when appropriate.