Grafana Labs, the company behind the open observability cloud, is founded on the
principles of open source, open standards, open ecosystems, and open culture.
Grafana Cloud, our fully managed observability platform, is flexible and built
for scale. With Grafana Cloud's actually useful AI, organizations can see,
understand, and act on all their disparate data to move at the speed of their
ambitions. Today, more than 35 million users and 7,000+ customers – including
Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to
ensure reliability of their applications and systems, resolve incidents quickly,
and optimize their telemetry to reduce noise and cost. We are a 100% remote
company with 1,600+ team members across 40+ countries, and we’re backed by
leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC,
Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com
- and follow us on LinkedIn
- and X
We’re scaling fast and staying true to what makes us different: an open-source
legacy, a global collaborative culture, and a passion for meaningful work. Our
team thrives in an innovation-driven environment where transparency, autonomy,
and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you,
we’d love you to raise your hand for what could be a truly career-defining
opportunity.
THE OPPORTUNITY:
MAKE A DIFFERENCE.
Are you looking for something new in your career? Enjoy a challenge? Love to
innovate and learn? This is an exciting opportunity to join a technology startup
in a high growth phase. Our Commercial Solutions Engineering team are our
in-house, customer-facing product experts. The Commercial SE team enables
Grafana Labs worldwide growth by educating potential and existing customers to
ensure they are happy and successful. We share our technical and product
expertise with customers through demos, hands-on enablement, presentations,
technical evaluations and ongoing interaction. We also partner closely with our
Sales team to help qualify and close opportunities. The Commercial SE team is
also one of the primary routes of communication from our customers through into
the Product Management and Engineering teams.
What You’ll Be Doing:
* Join as an early member of a high growth team working together to solve
technical and customer problems the right way
* Partner with our Sales team to articulate the overall Grafana value
proposition, vision, and strategy to customers
* Own the technical engagement with customers and help to close high-velocity
opportunities through advanced competitive knowledge, technical skill, and
credibility
* Deliver product and technical presentations to potential and existing
customers
* Proactively communicate with customers and internal teams to provide a
feedback loop on our products and the competitive landscape
* Drive product conversations based on need and problems learned during
customer interactions
* Work with the team to enhance documentation, write blog posts, record videos,
contribute knowledge base articles, and create other public and internal
enablement material
What Makes You a Great Fit:
- Ideally located on the East Coast or Chicago Area
- 5+ years of technical pre-sales experience, ideally with Open Source
technologies, or in the Metrics/Monitoring space while we will be adding more
junior folks later on, right now we just need team members that can hit the
ground running.
* We’re a startup so your job duties will be varied and complex and will
require strong judgment, collaboration, and leadership
* We are a remote-first company so you would need to learn to work and
collaborate with an international team
* You will need first class written and oral communication skills to
collaborate with our remote-first internal teams and with our worldwide
customers. You will need to be able to skillfully articulate our value
proposition and the technical advantages of our products
* You will love solving technical challenges and thrive on bringing creative
solutions to our customers
* You should have a technical mindset and a desire to grow technically. Great
candidates may be a recent grad of a coding bootcamp or have previous
post-sales or engineering experience–we are excited to see what unique
experiences and skill sets you bring to the table!
* You are self-motivated, initiative, creative, and maybe you’ve already done a
brave thing or two in your life!
Compensation & Rewards:
In the United States the OTE (On-Target Earnings) compensation range for this
role is $182,000 - $226,000. Actual compensation may vary based on level,
experience, and skillset as assessed throughout the interview process. All of
our roles include Restricted Stock Units (RSUs), giving every team member
ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us
stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role
from a different location than listed above, your recruiter will discuss your
specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
* 100% Remote, Global Culture - As a remote-only company, we bring together
talent from around the world, united by a culture of collaboration and shared
purpose.
* Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving
environment.
* Transparent Communication – Expect open decision-making and regular
company-wide updates.
* Innovation-Driven – Autonomy and support to ship great work and try new
things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over
optics.
* Career Growth Pathways – Defined opportunities to grow and develop your
career.
* Approachable Leadership – Transparent execs who are involved, visible, and
human.
* Passionate People – Join a team of smart, supportive folks who care deeply
about what they do.
* In-Person onboarding - We want you to thrive from day 1 with your fellow new
‘Grafanistas’ to learn all about what we do and how we do it.
* Balance is Key - We operate a global annual leave policy of 30 days per
annum. 3 days of your annual leave entitlement are reserved for Grafana
Shutdown Days to allow the team to really disconnect. *We will comply with
local legislation where applicable.
Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We
welcome applications from everyone regardless of race, colour, nationality,
origin, caste, sex, gender reassignment identity or expression, sexual
orientation, age, religion or belief, disability, veteran status, genetic
information, pregnancy, maternity, marital, family or carer status, or any other
characteristic which is protected by local law. We believe that equality and
diversity build a strong organisation, and we work hard to ensure that is the
foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in
matching information provided in CVs to job postings. The recruitment team will
continue to review inbound CVs manually to identify alignment with current
openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a
job, check out our privacy policy
[
