Help Desk Specialist

Help Desk Specialist

Barbaicum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 operations at Fort Leavenworth, KS. The selected candidate will support classified and unclassified IT environments, troubleshooting technical issues, assisting users, and ensuring system functionality in alignment with DoD cybersecurity protocols. This role requires at least three (3) years of experience in IT support, particularly in government or DoD environments, with an emphasis on incident resolution, system administration, and user support.

Responsibilities:

• Respond to help desk tickets and provide technical support to users.
• Troubleshoot hardware, software, and network issues in classified environments.
• Escalate complex problems to higher-level IT staff as necessary.
• Document technical issues and solutions for future reference.
• Assist with user onboarding and training for IT systems.

Qualifications:

• Active DoD Top Secret/SCI clearance required.
• 1-4 years' experience.
• Experience providing technical support in a DoD or government setting.
• Familiarity with Windows and Linux operating systems.

Strong communication and problem-solving skills.

EEO Commitment

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.