Academic Operations Manager

Position Summary The Academic Operations Manager is responsible for managing and optimizing academic and administrative processes within the school. This exempt-level role exercises independent judgment and discretion in coordinating academic operations, supporting faculty and leadership, and ensuring efficient delivery of academic programs and student services. The position serves as a key operational partner, helping to align day-to-day activities with institutional priorities and academic goals. Responsibilities Academic Operations & Program Coordination Coordinate academic scheduling, course offerings, and registration processes Monitor course enrollments and assist with capacity planning and adjustments Support curriculum management processes, including updates, approvals, and catalog maintenance Assist with academic program planning and implementation Operational Management Analyze and improve administrative workflows to enhance efficiency and service delivery Develop and maintain operational procedures and documentation Coordinate cross-functional activities with registrar, advising, and other campus offices Track and report on key academic and operational metrics Assist with new and adjunct hires Create/Maintain school budgets, including requisitions/purchases Deans schedule Support the faculty and student operations coordinators as needed Supervise work-study students and graduate assistants Address and direct incoming communication Support the student services operations coordinator as needed. Faculty & Leadership Support Provide operational and administrative support to faculty and academic leadership Coordinate faculty workload data, contracts, and teaching assignments Assist with preparation of reports, presentations, and accreditation materials Support strategic initiatives and special projects Faculty Support & Services Serve as a resource for faculty regarding academic processes and policies. Coordinate with Academic Affairs and faculty on contractual items including: reappointment, promotion, tenure, sabbaticals, Faculty Resource Committee applications, non-tenure eligible renewal letters and annual evaluations. Create/maintain faculty files and collect SOPAs and CVs and collect syllabi. Track FLAC/faculty load, overload contracts, NTT credits Assist with new and adjunct hires Student Support & Services Serve as a resource for students regarding academic processes and policies. Assist with issue resolution related to scheduling, registration, and program requirements. Coordinate communications to students regarding academic updates and deadlines. Create/maintain student files including: adjustments to academic degree requirements (ADRs), and assigning/changing majors, minors, and advisors. Facilitate program-specific communications to students. Data Management & Compliance Maintain accurate academic records and databases in compliance with Family Educational Rights and Privacy Act (FERPA). Generate reports for internal and external stakeholders. Support accreditation, assessment, and regulatory compliance efforts. Event & Project Coordination Coordinate academic events such as orientations, faculty meetings, and program-related activities across all three Academic Schools. Manage logistics including scheduling, materials, and communications. Lead or support process improvement and operational projects. Requirements Education and Experience Bachelor's degree or equivalent combination of education and experience 3-5 years of experience in academic administration, operations, or a related field Experience in a higher education environment, preferred Familiarity with student information systems (e.g., Banner, PeopleSoft, or similar), preferred Experience with data analysis, reporting, or process improvement initiatives, preferred Skills/Abilities Strong organizational, analytical, and problem-solving skills Excellent communication and interpersonal abilities Demonstrated ability to manage multiple priorities and deadlines Proficiency with Microsoft Office and database or enterprise systems EEO/AA Statement Utica University is committed to affirmative action, equal opportunity, and creating a welcoming work environment for all employees. All qualified applicants will receive consideration for employment without regard to veteran status, disability, citizenship status, domestic violence victim status, or protected status under applicable local, state, or federal law. #J-18808-Ljbffr