Customer Support Associate, Bilingual - Korean (Starlink)

Location Redmond, WA Job Summary SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Starlink, our revolutionary satellite constellation, will deliver low‑latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. Customer Support Associate, Bilingual - Korean (Starlink) In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers’ experience. We’re looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early‑stage Support team. Responsibilities Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX. Provide technical support to customers using hardware, software, and network expertise. Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer in the language of the business. Collaborate with internal teams to create and improve troubleshooting workflows and resolve root‑cause issues. Create and maintain an internal knowledge base and help center collateral. Basic Qualifications High school diploma or equivalency certificate. 1+ years of experience in a front‑line customer support role. Fluent in English and Korean. Preferred Skills and Experience Excellent problem‑solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it. Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations. Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive. Strong attention to detail and time management skills. You take pride in your craft. Willingness and ability to flex weekend and night shift hours as needed to support our growth. Experience in a training, learning and development, analytics, service design, vendor management, or content management role. Start‑up, consulting, or other demonstrated experience in a high‑growth, fast‑paced environment. Technical aptitude – experience with networking, hardware troubleshooting, software development, etc. Additional Requirements Must be available to work scheduled shifts, including holidays. Must be available to work overtime hours and/or weekends as needed. This is not a remote position and will require relocation if not already local to the Redmond, WA area. After 1 week of classroom training Monday to Friday 9AM‑5:30PM, must be available to work 10 hours a day on one of the following shifts: Shift Alpha: Monday - Thursday 12:00 AM - 10:30 AM PST Shift Bravo: Monday - Thursday 10:30 AM - 9:00 PM PST Shift Charlie: Friday - Monday 12:00 AM - 10:30 AM PST Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST Shift Falcon: Tuesday - Friday 6:00 AM - 4:30 PM PST Compensation and Benefits Pay range: Level 1: $24.00/hour Level 2: $26.50/hour Level 3: $29.00/hour Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long‑term incentives, in the form of company stock, stock options, or long‑term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. Medical, vision, and dental coverage; 401(k) retirement plan; short and long‑term disability insurance; life insurance; paid parental leave; and various other discounts and perks. Accrued paid vacation of 3 weeks and eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday. Equal Opportunity Information SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process, should reach out to View email address on click.appcast.io. #J-18808-Ljbffr SPACE EXPLORATION TECHNOLOGIES CORP