Call Center Team Lead
$20 - $22 per hourRenewal by Andersen of NJ/NY Metro
Job Details About Renewal by Andersen Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective to stand apart in the products we provide and, in our standard, to give our client's the best window and door replacement experience. Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country. As an organization, we take pride in our outstanding leadership, innovation, expertise, customer service and we are excited to bring on a team member who shares these same values. Job Overview: Renewal by Andersen has an immediate opening for an in-office Call Center Team Lead. The purpose of our Call Center Team Lead is to coach, support, manage, lead and add strength to the Call Center team as they help to manage and oversee both inbound and outbound efforts to drive leads and customer service. Our Call Center team is often the first point of contact that our homeowners have with our company as they are primarily responsible for screening inbound calls and scheduling appointments for window and door replacement consultations. Our goal is to provide our homeowners with a professional, efficient, and polite conversation. We are seeking individuals willing to learn and develop the necessary communication, leadership, and customer service skills to drive success in the Call Center. Position Type: Full-time, benefited, non-exempt, at-will position. Salary: $20-$22 per hour, based on experience. Plus a structured commission plan. Schedule: 11:00 am to 7:00 pm, Monday through Friday, with occasional Saturdays and opening shifts as needed to meet operational needs. Position requires 38-40 hours per week. Best Candidate Qualities: -Fun, friendly, and positive attitude. -Outgoing personality and ease when talking with the public. -Outstanding customer service. -Clear and concise written and verbal communication. -Good organizational and communication skills. -Dependable and timely. -Willingness to learn. Duties & Responsibilities: -Reports directly to the Inside Sales Center Manager to offer assistance and support to the management of the call center team. -Ability to develop and demonstrate strong leadership skills to guide and mentor the call center team. -Manage daily appointment calendar. -Set a high standard for customer service experiences in the call center. -Conduct team workflow by assigning tasks, supporting staff, and monitoring performance indicators. -Provide direct support for call center and sales teams as needed. -Answer and screen inbound and outbound phone calls. Take customer calls and provide accurate, satisfactory answers to their queries, needs and concerns. -Carefully manage escalated call center inquiries by adhering to proper procedures and effectively communicating any further escalations or concerns to the Inside Sales Center Manager. -Provide meaningful feedback to improve performance and processes, including staff effectiveness. -Assist in entering, collecting, and analyzing call center data. -Assist in training and onboarding. -Collaborate with the Inside Sales Center Manager to efficiently manage all essential administrative tasks based on operational requirements. -Other duties as assigned. Qualifications: -High School Diploma or equivalent. -Effective listening and communication skills are crucial. One should clearly express thoughts, practice active listening, -maintain a positive tone, and show patience. -The ability to multitask and manage different responsibilities on a daily basis. -Works well under pressure and stays calm in stressful situations. -Excellent organizational skills and superior attention to detail. -Ability to work well with a variety of personalities and effectively build relationships. -2+ years previous call center or customer service experience required. -1 year of leadership or coaching experience required. -Type minimum 55 wpm. -Bilingual is a plus! -Employment offer contingent on a clean, basic background check. Working Conditions: -Working in indoor office space with regular noise levels consistent with a business environment. -Work with a group or as part of a team. -Work near other people, but usually have a few feet of space separating them from coworkers. -Workspace is communal with members of the call center team. Physical Requirements: -Able to remain stationary in the desk cubicle area for extended periods of time. -Able to communicate verbally and interpret customer needs through exchange of information. -Manual dexterity to enter text or data into a computer or other machine by means of a traditional keyboard or telephone keypad. -Able to hold, grasp, turn, and lift objects for work purposes (such as office equipment). -May be required to use mobility of upper body, as well as have mobility to move within office space as required. -Able to lift and/or move up to 25 lbs (as necessary). Supplemental Information: -Generally have a set schedule each week. Weekend schedule will vary based on operational needs. -Paid training and NO COLD CALLING! -Ability to arrive to scheduled shifts in a timely manner. Benefits: -Health insurance -Health savings account -Dental insurance -Vision insurance -10k paid group life insurance -Life insurance -401(k) -401(k) matching -Paid time off -Employee break room snacks EEO Statement: Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ready to apply? Get in touch with us by completing the form below. Step 1 Get started by sharing some information about yourself. Step 2 We'll be in contact with you to see if we're a match. Step 3 You will speak with additional Renewal by Andersen personnel to set up a potential interview. Call Center Team Lead Salt Lake CIty , UT - Call Center
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Call Center Team Lead in Salt Lake City, UT vacancy
- ...Call Center Team Lead Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership....SuggestedLocal area
$18.49 per hour
...socially. Behind every room, youll need your reflexes, wits, and a team to beat the challenges - its easy to start, hard to beat.... ...stay locked in. Job Description Enter The Role As a lead on shift, you generate excitement in every interaction, and report...SuggestedHourly payPermanent employmentFull timeCasual workWork at officeShift workEarly shift$22 per hour
...Job Description Job Description Description: Lead A Team That Makes A Difference At Valley Steps , Team Leads help create a positive... ...with leadership to ensure shift coverage; provides on-call coverage as assigned Requirements: Education ~ High School...SuggestedFull timePart timeWork experience placementMonday to FridayShift work$50k - $200k
...DescriptionThis job is for experienced door to door managers, or team leaders. The job consists or hiring a direct downline is which... ...responsible to train and mentor reps. Also expected to join leadership calls and help maintain and create an exciting and hard working...Suggested$22.3 - $35.2 per hour
...Lead Coordinator, Collections About Navista We believe in the power of community oncology to support patients through their journeys with... ...partners. Responsibilities The Accounts Receivables (AR) Team Lead assists with daily operations of the accounts receivable team...SuggestedHourly payTemporary workWork at officeLocal areaFlexible hours$24 per hour
...to ... Show more Full-time Getlabs is the leading platform for at-home diagnostics.... ...families, our patients, and our medical team.We a... Show more Full-time Penske Mobile... ...dedicated to providing innovative and patient-centered care, is seeking a highly motivated and experienced...Hourly payPermanent employmentFull timePart timeImmediate startRemote workWork from homeMonday to Friday- ...pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside. Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively....Full timeLocal area
$22 - $30 per hour
...plans, using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating...Hourly payMinimum wageFull timeTemporary workPart timeWork at office$12 - $24.33 per hour
...Position Overview Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash...Temporary workPart timeFlexible hoursAfternoon shift- A leading IT firm is seeking a Database Team Lead to oversee the design and administration of enterprise database platforms in a federal IT setting. The ideal candidate will have over 8 years of hands-on database administration experience, leading a team to ensure the...
$22 - $30 per hour
...plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problems Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and...Hourly payMinimum wageFull timeTemporary workPart timeWork at office$12 - $24.33 per hour
Position Overview The Team Lead works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store....Part timeFlexible hoursAfternoon shift$25 - $29 per hour
...Come join our amazing team and work from home! The Bankruptcy Team Lead will be responsible for monitoring residential mortgage loans in the Bankruptcy process... ...of the Bankruptcy processes • Handles escalated calls from either the borrowers and attorney that call for...Extra incomeWork experience placementWork from home$18.5 - $35.29 per hour
...next step in career? Join our Omnicare, closed-door pharmacy as a Lead Pharmacy Technician in our Back End department and help us... ...you will work to lead and support the back-end pharmacy technician team by ensuring proper preparation of medications to be dispensed by...Hourly payFull timeLocal area$25 - $29 per hour
Come join our amazing team and work from home! The Bankruptcy Team Lead will be responsible for monitoring residential mortgage loans in the Bankruptcy process... ...of the Bankruptcy processes Handles escalated calls from either the borrowers and attorney that call for...Extra incomeWork experience placementWork from home$79.4k - $136.4k
Position Overview The Database Team Lead oversees the design, administration, and performance of enterprise database platforms that support critical business applications and analytics. This role leads a team of database administrators to ensure availability, security,...Contract workWork at office$70k - $75k
...work will have a direct impact. You will lead change, drive results, and help shape the... ...how products move through the world. Join a team where your ideas matter, your contributions... ...manufacturing operations at our Service Center, ensuring safety, quality, productivity, and...Full timeTemporary workWork at officeMonday to FridayFlexible hoursShift workAfternoon shift- ...Lake. For our continued growth, we need our team to grow. Cashiers to become assistants.... ...specifically store managers or as we like to call you Assistant Manager. Be the second in... ...people before? Great, we will show you how to lead. Haven't made pizzas before? Great we'll...Hourly payDaily paidFull timeWork experience placementFlexible hoursShift workWeekend workDay shift
- ...your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service...Extra incomeFull timePart timeSecond jobWork at officeFlexible hoursShift workNight shift
- ...looking for a fun and energetic atmosphere, look no further. Tropical Smoothie Cafe is looking for ambitious, outgoing people to join our team. We have flexible hours/shifts available. Morning, afternoon and evenings shifts. We are looking for Leaders to continue our...Part timeFlexible hoursShift workWeekend workDay shiftAfternoon shiftWeekday work
- ...potential. Working for Butler Hospitality is an opportunity to work with an inclusive, diverse, and tech driven company. WHAT YOU DO: Lead the AM or PM restaurant shift Manage food and beverage inventory Onboard and train new staff and work as lead butler as needed...Shift workWeekend work
- ...Job Description Job Description SHIFT LEAD Working at Pizza Hut is about making hungry people happy. It's about being independent... .... You’re all about teaching new things and motivating the team to work together. You set high standards for yourself and the...Extra incomeSecond jobLocal areaFlexible hoursShift work
$13 - $17 per hour
...you're perfecting a drink, greeting customers with a smile, or keeping things clean, you’ll be part of a team that treats every customer like family. As a Shift Lead, you’ll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig’s...Flexible hoursShift work$18.75 - $25 per hour
...partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client... ...the Branch Manager in onboarding and training new Tellers to the team. Work on Saturdays as directed by management Performs other...Hourly payFull timeWork experience placementShift workDay shift- ...'ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected... ...you've got what it takes to join our team? Keep reading below to see what we're looking for! Position Overview: The Line Lead is a front-line supervisor role,...Hourly payFull timeWeekend work
$111.4k - $195.2k
Mortenson is seeking a Superintendent in Salt Lake City, Utah, responsible for overseeing project coordination and ensuring safety and quality in construction. The role requires excellent service and relationship-building skills. Candidates need relevant education or substantial...- ...Willmeng Construction, Inc. is seeking a seasoned Superintendent to lead field operations, uphold safety, and maintain project schedules... ...knowledge of scheduling, coordination with owners and design teams, and a commitment to exceptional project outcomes. #J-18808-Ljbffr...For subcontractor
$25 - $50 per hour
...Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in South Salt Lake... ...opportunities Key Responsibilities Supervise screening teams Ensure TSA compliance Train and mentor officers Manage...Shift workNight shiftWeekend work$124.7k - $187.05k
Arcadis is seeking a Principal Industrial Water/Wastewater Consultant in Salt Lake City, Utah. The role involves significant client engagement, project leadership in industrial water treatment, and expertise in wastewater processes. Candidates should have over 20 years...Full time- Amaris Consulting is seeking an experienced Change Management Consultant for a part-time, project-based role in Salt Lake City, UT. You will support a QMS transformation by guiding stakeholder alignment, training, and document migration within a globally standardized platform...Part time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Team Lead. Be the first to apply!
Related searches
- focus group leader Salt Lake City, UT
- disability team leader Salt Lake City, UT
- quality control team lead Salt Lake City, UT
- school leader Salt Lake City, UT
- team leader full time Salt Lake City, UT
- key team leader Salt Lake City, UT
- member team lead Salt Lake City, UT
- team leader mental health Salt Lake City, UT
- operational excellence leader Salt Lake City, UT
- remote team lead Salt Lake City, UT




