Epic Application Analyst (Associate, Mid, or Senior)

Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity : Corporate Services

Department : IS-Epic

Location : 3535 Market Street, Philadelphia

Hours : Remote, M-F, 9-5 (flexible)

LOCATION: Remote

HOURS: Full Time (40 hours per week). Monday-Friday (8am-4:30pm). Weekend on-call rotation

EPIC Application Analyst (Associate, Intermediate, Senior)

Position Level: Associate Application Analyst, Application Analyst, or Senior Application Analyst

Penn Medicine is seeking candidates for the Application Analyst career ladder. Placement will be determined based on the selected candidate's education, experience, technical expertise, and demonstrated competencies.

Position Summary

The Application Analyst supports the implementation, optimization, maintenance, and ongoing support of applications across the UPHS health system. This role partners with operational and technical stakeholders to analyze business requirements, configure and enhance applications, troubleshoot issues, support system upgrades, and ensure application performance and data integrity. Analysts serve as a liaison between Information Services and operational teams to drive technology solutions that improve workflow efficiency and user satisfaction.

Core Responsibilities

• Design, configure, test, implement, maintain, and optimize assigned applications.
• Analyze workflow requirements and translate business needs into technical solutions.
• Troubleshoot application issues, perform root-cause analysis, and implement corrective actions.
• Support vendor releases, system upgrades, enhancements, and defect resolution activities.
• Gather, document, and validate system requirements, workflows, configurations, and support processes.
• Develop and execute test plans to ensure successful implementation of system changes.
• Educate and support end users on application functionality, workflows, and best practices.
• Collaborate with operational leaders, vendors, and cross-functional teams to deliver effective solutions.
• Maintain compliance with change management, security, audit, and documentation standards.
• Provide ongoing production support and application maintenance.

Associate Application Analyst

Supports application maintenance, testing, troubleshooting, and implementation activities under the guidance of senior team members.

Additional Responsibilities

• Assist with application configuration, testing, and documentation.
• Support issue resolution and escalation activities.
• Participate in system upgrades and vendor releases.
• Develop technical and functional expertise in assigned applications.

Qualifications

• High School Diploma/GED and 1+ year of related IT experience, preferably in healthcare;
• OR Bachelor's degree in Information Technology or a related field.

Application Analyst

Independently supports application configuration, optimization, and implementation activities while serving as a technical resource for operational stakeholders.

Additional Responsibilities

• Lead application analysis and configuration efforts for assigned projects.
• Consult with stakeholders to gather and interpret business requirements.
• Research and recommend application enhancements and workflow improvements.
• Manage multiple initiatives and support activities simultaneously.

Qualifications

• Bachelor's degree required.
• Minimum 2 years of related experience.
• Healthcare IT experience preferred.
• Vendor certification preferred.

Senior Application Analyst

Serves as a senior technical and functional resource, leading complex projects, mentoring team members, and driving application strategy and optimization.

Additional Responsibilities

• Lead complex application projects from planning through implementation.
• Mentor and train analysts on application functionality, testing, documentation, and configuration standards.
• Define system requirements and develop logical data models to support application design and data integrity.
• Establish and maintain standards for change management, application governance, and configuration practices.
• Provide expert-level troubleshooting and resolution for complex application issues.
• Collaborate with leadership to develop policies, procedures, and long-term application strategies.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of related experience.
• Healthcare IT experience preferred.
• Vendor certification preferred.

Preferred Skills (All Levels)

• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience working collaboratively with technical and operational stakeholders.
• Strong customer service orientation.
• Knowledge of healthcare operations, clinical workflows, and application support practices.
• Experience with system implementations, upgrades, testing, and change management.
• Project management experience preferred.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.