OSP Field Installation and Repair Technician (Lead)

Job Description

Job Description

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The OSP Field Installation and Repair Technician (Lead) is an advanced field technician role responsible for the deployment, activation, troubleshooting, and maintenance of GoNetspeed’s Fiber to the Home (FTTH) network. This position supports residential and small to medium business customers and operates with a high level of independence in the field. 

 
This role requires strong technical expertise, accountability, and leadership, with a significant emphasis on advanced Wi Fi performance, in home networking, and customer experience. The Lead Technician works independently on assigned work while also serving as a technical escalation resource for internal technicians and contract installation partners. 
Our Vision 

To expand our role as a premier communications provider—dedicated to our customers, employees, and the communities we serve—through the delivery of innovative communication and technology solutions to businesses and residences, both rural and urban. 

Job Summary 

•    Independently install, troubleshoot, and repair FTTH services for residential and small to medium business customers 
•    Lead complex installations, service activations, and advanced trouble resolution with minimal supervision 
•    Serve as a technical escalation point for fiber, Wi Fi, and in home networking issues 
•    Support and assist contract installation resources to ensure consistent quality and customer experience 
•    Support inventory counts, distribution and reconciliation as needed.
•    Assists management in workload resource scheduling as needed
•    Participate in a rotating on call schedule to support after hours service restoration and critical outages 

Primary Responsibilities  
Fiber Installation & Service 
•    Complete FTTH installations including fiber drops, ONTs, network interface devices, in home wiring, and routers 
•    Perform fiber testing, troubleshooting, splicing, and field repair 
•    Configure customer networking equipment 
•    Perform interior customer phone backfeeding only 
•    Work independently while maintaining quality and safety standards 
Advanced Wi Fi & Networking 
•    Perform advanced Wi Fi troubleshooting related to coverage, interference, and performance 
•    Install and troubleshoot mesh Wi Fi and extender systems 
•    Resolve Wi Fi issues during installs and trouble tickets 
Contractor Oversight 
•    Act as a point of escalation for contract installation resources 
•    Assist with troubleshooting, workmanship correction, and standard adherence 
Leadership & Safety 
•    Serve as a technical resource for other technicians 
•    Maintain documentation, tools, inventory, and safety compliance 
Knowledge, Skills & Abilities 
• Strong understanding of FTTH architecture and service practices 
• Advanced Wi Fi and home networking troubleshooting skills 
• Proficiency with fiber testing equipment and diagnostics 
• Attention to detail and commitment to customer experience 

On Call & Schedule Expectations 
•    Participate in a rotating on call schedule to support after hours service issues, outages, and restorations 
•    Availability for evenings, weekends, and emergency response as required 
•    Flexible scheduling due to customer demand, construction activity, outages, and weather 

Requirements 
• Valid driver’s license 
• Strong verbal and written communication skills 
• Ability to work independently with minimal supervision 
• Comfortable working in varied indoor and outdoor environments 
• Ability to manage multiple tasks and make sound field decisions 
Education & Experience 
• High School Diploma or equivalent required 
• Prior FTTH experience strongly preferred 
• Lead or senior technician experience preferred 

Preferred Certifications 
• FOA CFOT (Certified Fiber Optic Technician) or equivalent 
• OSHA 10 or OSHA 30 

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.