Site Services Territory Manager - NC

The Opportunity:

In this role, you will report to the region director of services and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday - Friday, daytime

Location: North Calorlina; Someone residing in the Research Triangle area is needed

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.

• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

• Education: High School Diploma or GED required; Bachelor's degree in supply chain, business, life sciences, engineering or related field preferred

• Experience : 8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required

• 5+ years of formal supervisory experience, including supervision of supervisors, required

• Collaboration Tool: Microsoft Office experience

• This position operates across customer and Avantor locations and requires regular travel. Domestic travel expected travel is approximately 30-35% , depending on the account and business needs

• Documented track record leading scope-level improvement initiatives with quantified business impact

• Managing operating budgets and partnering on account-level financial reviews

• Senior customer relationship management in a services or regulated environment

• Pharmaceutical, biotech, medical device, or similar regulated client industries

• Advanced proficiency with inventory management systems and analytics platforms

• Strong business acumen, including budgeting and commercial fundamentals

• Practitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent)

• Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting tools

• Working knowledge of project and program management methodologies

• Occasionally lift, carry, push, or pull up to 25 pounds

• Valid driver's license and reliable form of transportation required

• Overnight travel is required

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Account-Level Operational Leadership

• Own account or regional operational delivery, including service level performance, safety, quality, and financial outcomes

• Set operational priorities across the supervisor team and monitor execution through structured review cadences

• Conduct monthly operations reviews with direct report supervisors and monthly reviews with the Director

• Lead major operational events including new site implimitations and significant scope expansions

• Serve as the senior operational escalation contact for the account; own resolution of major incidents and exceptions

• Own the account or regional operating rhythm and ensure alignment across sites and teams

Senior Customer Relationship & Influence

• Serve as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement Directors

• Lead recurring account business reviews with customer senior operational and commercial stakeholders

• Influence and persuade customer stakeholders in sensitive and complex situations while preserving long-term relationships

• Proactively identify customer needs and translate into service enhancements and scope expansion opportunities

• Partner with the Avantor commercial team on renewal strategy, scope expansion and pricing discussions

• Represent Avantor in senior customer audits and strategic reviews

Complex Problem Resolution & Cross-Functional Analysis

• Lead resolution of problems and issues that require understanding and consideration of other disciplines and job areas

Supervisor Development & Talent Strategy

• Conduct full performance management for direct report supervisors including reviews, goal setting and compensation planning

• Build and actively manage supervisor succession pipelines across all roles in scope

• Coach direct report supervisors on operational leadership, people development, client engagement and strategic contribution

• Lead hiring for openings within scope within scope; participate in peer and higher-level hiring

• Sponsor development programs, stretch assignments, cross-functional rotations and mentorship for high-potential talent

• Partner with HR on complex employee relations, leadership coaching interventions and workforce strategy

Strategic Improvement & Best Practice Leadership

• Charter and sponsor the improvement portfolio for the scope, prioritizing initiatives against account strategy and customer needs

• Identify opportunities to adopt Avantor and industry best practices and scale across the scope

• Lead or sponsor multi-site or multi-team transformation initiatives with quantified business impact

• Partner with Business Process Consulting, Quality and other Avantor functions to design and deliver strategic improvements

• Contribute to cross-account improvement initiatives and represent the scope in Avantor-wide transformation work

• Track and communicate improvement portfolio outcomes to senior client and Avantor leadership

Financial Performance & Commercial Contribution

• Own scope-level operating budget including labor, overtime, training, small capital and other operating expense within delegated authority

• Partner with Finance and FP&A on monthly financial reviews, forecasts, variance analysis and corrective actions

• Contribute to account P&L reviews, renewal planning and new business proposals as the senior operational leader

• Identify and execute productivity and cost improvement initiatives aligned with account commercial objectives

• Review and approve scope-level workforce actions, compensation recommendations and significant operational decisions per Avantor policy

Safety, Quality & Regulatory Strategy

• Own safety, quality and regulatory compliance outcomes across the scope

• Lead major incident governance including senior client and internal Avantor notification and response

• Partner with senior safety, quality and regulatory leaders on strategic compliance planning and audit readiness

• Own the culture of safety across the scope including behavioral safety programs and engagement initiatives

• Represent the scope in senior client-led and regulatory audits and inspections

Strategic Planning & Cross-Functional Contribution

• Contribute to annual account planning, strategic reviews and new business development as the senior operational voice

• Represent Avantor in customer strategic planning sessions where operations input is needed

• Partner with peer Managers and Operations Managers on cross-account learning, standardization and strategic initiatives

• Represent the scope or account in Avantor-wide leadership forums, talent reviews and cross-functional initiatives

• Contribute to Avantor thought leadership, best-practice development and commercial positioning as appropriate

• Integrate operational, financial, regulatory and customer considerations into practical solutions

• Facilitate complex multi-stakeholder problem-solving across Avantor internal functions, customer teams and external partners

• Own major incident response and CAPA oversight for significant operational disruptions

• Bring structured analysis and best-practice expertise to complex account-level challenges

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Required

Preferred

Job Industries

• Other